Nidhi Bhanot
Waterloo,Canada
Summary
Results-driven professional with extensive experience in operations, workforce management, e-commerce, digital marketing, and multi-client management. Skilled in data analysis, resource optimization, and implementing efficient scheduling strategies. Demonstrates strong expertise in forecasting, workforce planning, and process optimization. Proficient in customer account management, job costing, and QuickBooks. Encouraging manager and analytical problem-solver with a talent for team building, leadership, and motivation. Possesses excellent customer relations aptitude and relationship-building skills. Utilizes independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Teleperformance
01.2022 - Current
- Managed workforce scheduling and resource allocation to optimize operational efficiency
- Analyzed key performance indicators (KPIs) to identify trends and implement data-driven improvements
- Collaborated with leadership to ensure staffing levels met business needs while maintaining service levels
- Monitored real-time operations and provided recommendations for workflow adjustments
E-Commerce Supervisor
Tracer Shoes
01.2020 - 01.2021
- Managed e-commerce operations, optimizing sales channels and ensuring seamless order fulfillment
- Used data analytics to drive business decisions, forecast demand, and enhance customer experience
Marketing Manager & Specialist
Krome Dispense Usa
01.2018 - 01.2020
- Led process improvements to increase efficiency and reduce operational costs
- Developed and executed targeted marketing campaigns, resulting in a 25% increase in lead generation
- Implemented SEO strategies that improved website traffic by 30%, enhancing online visibility and positioning the company
- Collaborated with sales teams to create effective sales collateral, presentations, and promotional materials
Digital Marketing Executive
Eminence Technology
01.2015 - 01.2018
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data
Education
IT Infrastructure and project management - Project Management
01.2022
Masters in Computer Applications - Computer And Information Systems
04-2015
3.5/4.0 GPA
Bachelors in Computer Applications - Computer And Information Sciences
01-2012
GPA: 3.7 / 4.0
Skills
- Workforce management & scheduling
- Data analysis & forecasting
- Operations & process optimization
- Contact center performance management
- Microsoft Excel (Advanced)
- Reporting & dashboards
- Team collaboration & stakeholder management
- Customer acquisition
- Brand development
- Market analysis
- Cross-selling strategies
- Website management
- Payment processing
Accomplishments
- Supervised team of 54 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved NSF Certification through effectively helping with Product development.
- Resolved product issue through consumer testing.
- Collaborated with team of 7 in the development of 3 Yearly Product Catalogs and Website.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Six Sigma Green Belt Certification (SSGBC) - American Society for Quality - in process
Timeline
Operations Supervisor - Teleperformance
01.2022 - Current
E-Commerce Supervisor - Tracer Shoes
01.2020 - 01.2021
Marketing Manager & Specialist - Krome Dispense Usa
01.2018 - 01.2020
Digital Marketing Executive - Eminence Technology
01.2015 - 01.2018
Conestoga College Institute of Technology And Advanced Learning - IT Infrastructure and project management, Project Management
Punjab Technical University - Masters in Computer Applications, Computer And Information Systems
Punjab University - Bachelors in Computer Applications, Computer And Information Sciences
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