Nidheesh Paul
Pickering,Canada
Summary
Accomplished Operations Manager with extensive experience in the transportation industry. Proven ability to optimize logistics, manage fleet operations, and enhance service efficiency to drive business growth. Skilled in implementing cost-saving strategies, ensuring regulatory compliance, and leading high-performing teams. Committed to delivering exceptional customer service and maintaining the highest standards of operational excellence
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Castle Limousine
04.2016 - 02.2025
- Oversaw daily transportation operations, ensuring smooth logistics and optimal fleet utilization
- Managed transportation services for ministries, government agencies, and major oil & gas projects
- Collaborated with FIFA 2022 Transportation Partners
- Developed and implemented strategies to improve efficiency, reduce costs, and enhance customer satisfaction
- Managed vehicle maintenance schedules and ensured compliance with regulatory requirements
- Supervised and trained staff, ensuring adherence to company policies and industry best practices
- Coordinated with vendors, clients, and stakeholders to streamline service delivery and resolve operational issues
- Reported directly to the General Manager
- Managed transportation operations for a workforce of 250+ employees and a fleet of 300+ vehicles, including luxury car transportation, bus services, and car rentals
- Developed transportation strategies to improve operational efficiency and reduce costs
- Led a team of 300 transportation personnel, including dispatchers, drivers, and logistics coordinators
- Coordinated with departments to ensure timely delivery of transportation services
- Conducted financial analysis and created transportation budgets
- Maintained compliance with transportation regulations and safety standards
- Established and maintained relationships with carriers, suppliers, and customers
- Improved delivery times and reduced transportation costs through process optimization and negotiations
- Ensured key performance indicators (KPIs) and standard operating procedures (SOPs) were met
- Managed premium car up-selling and cross-selling strategies
- Oversaw fleet maintenance, work orders, rental agreements, and vehicle check-in/out procedures
- Handled airport transfer services and coordinated local transportation needs
- Developed itineraries for local sightseeing and corporate travel
- Managed complaints, emergency situations, and scheduling of repairs
- Maintained fuel and oil logs, researched parts availability, and monitored staff timecards
Front Office Executive - Travel Desk
Taj Hotels – Vivanta Bengaluru
03.2013 - 03.2016
- Ensured smooth guest arrival and departure coordination, including check-ins, check-outs, and luggage handling
- Provided accurate information on local attractions, transportation options, and hotel services
- Managed guest messages, mail, and packages with confidentiality and efficiency
- Coordinated travel and tour arrangements, including limousine bookings, car rentals, and city tours
- Worked closely with valet parking and bell desk teams for seamless guest experiences
- Oversaw facility maintenance and financial reconciliation for travel desk operations
Education
Master of Tourism Administration -
KLE’s S. Nijalingappa College
Bangalore, Karnataka01.2012
Plus Two - Kerala State Syllabus
Jayasree HSS
Kalluvayal, Kerala01.2007
SSLC - Kerala State Syllabus
Jayasree HSS
Kalluvayal, Kerala01.2005
Certification
- Tour Guide License – Qatar
- DISS First Aid Certificate
Languages
English
Full Professional
Timeline
Operations Manager
Castle Limousine
04.2016 - 02.2025
Front Office Executive - Travel Desk
Taj Hotels – Vivanta Bengaluru
03.2013 - 03.2016
Plus Two - Kerala State Syllabus
Jayasree HSS
SSLC - Kerala State Syllabus
Jayasree HSS
Master of Tourism Administration -
KLE’s S. Nijalingappa College
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