NIDDHI HINESH SHAH

Client-focused professional with over 3 years of experience in customer success roles, including Customer Success Manager and Business Analyst. Proven ability to enhance customer engagement and support through effective communication and relationship management. Expertise in data-driven analytics and process improvement, leading to increased client satisfaction and retention. Strong skills in product introduction, client education, and territory development, ensuring alignment with customer needs and business objectives.

• Trailhead by Salesforce, 03/01/24, 12/31/24
• International Institute of Business Analyst, 08/01/23, 03/31/24
• Insurance Institute of India, 10/01/20, 11/30/20
• IIBA Endorsed COEPD Institute, 11/01/20, 12/31/20

Increasing the usage of contraceptives among women, Conducted secondary research and engaged in primary research by administering questionnaires. Analyzed and extracted insights from primary and secondary research and proposed 3 possible solutions. Designed and created a prototype of all proposed solutions. After the feedback from users, 1 solution was filtered. The solution was a user-friendly contraceptive patch that has microneedles that are dissolvable for 6, 8, and 12 months to mitigate the risk of pregnancy. Online Job Portal, Collaborated with stakeholders to gather business rules and understand the existing business model for improvement, ensuring alignment with the development team. Gathered user requirements regarding the issues they faced in their current processes and products. Proposed a business artifact-like business proposal that included modules and functionalities based on new requirements or add-on features to existing processes and products. Utilized the Draw.io tool to create wireframes for the proposed solution. The project was developed and tested using the Spiral method.