NIDA MUKHTAR
Toronto,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relief Front Line Worker at Men's Homeless Shelter
The Salvation Army - Gateway
05.2022 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
Student Placement - Program Assistant
Lakeside Long Term Care Centre
01.2023 - 04.2024
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of [Type] program and associated activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
Home Support Worker
Paramed
02.2022 - 05.2022
- Led therapeutic activities for residents
- Participated in 1:1 discussions with residents
- Fed residents who weren't independently able to do so themselves
- Monitored residents with dementia and other psychological disorders
- Assisted residents and community
- Served residents and community members meals
- Kept cleanliness
- Monitored residents
- Assisted disabled clients to support independence and well-being.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Promoted mental stimulation through engaging activities tailored to each client's interests and abilities.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
Live-in-Nanny
Nanny
04.2021 - 06.2021
- Provided caregiving support to 1 year old baby: feeding, changing diapers, playing, and implementing bedtime routine
- Supervised 10 year old child with homework assistance, meal preparation, leisure activities, and socialization.
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Assisted parents in managing schedules and appointments, ensuring smooth family operations.
- Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
- Fostered emotional growth and social skills through consistent daily routines and clear communication.
Dog Caregiver
The Canine Social Company
11.2020 - 01.2021
- Supervised up to 50 dogs in daycare and boarding setting
- Monitored and ensured safety of all dogs during play, socialization, and exercise
- Fed dogs and kept track of different meal plans and quantities
- Maintained a clean facility by vacuuming and mopping to promote quality standards.
Seasonal Overnight Merchandiser
Sephora
09.2017 - 12.2017
- Efficiently organized and replenished store product using store standards
- Thoroughly cleaned store to ensure customer satisfaction
- Implemented product trends and product knowledge to create front of store displays
- Collaborated with team to accurately unpack shipments.
Team Member
Tim Horton's
04.2017 - 09.2017
- Greeted customers warmly as they entered the store to create a positive customer experience
- Collaborated with a team to serve customers and prepare food and beverage orders within an acceptable time period resulting in excellent customer service
- Kept a clean and tidy work environment by removing hazards to ensuring a safe working environment for all customers and employees.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier Supervisor
Dollar World Plus
01.2008 - 03.2017
- Supervised employees
- Greeted customers as they entered the store and assisted with location of products and questions about merchandise
- Managed sales and inventory for all products sold to support smooth operations and coordinate restocking items
- Processed credit, debit, cash, and gift card transactions.
Education
Some College (Degree in progress) in Social Service Worker -
Seneca College of Applied Arts And Technology
North York, ONHigh School Diploma -
Loyalist Collegiate And Vocational Institute
Kingston, ON06.2016
Skills
- Professional experience working in a customer-facing environment
- Excellent work ethic; proven ability to work well with a team and independently
- Calm and efficient in fast paced work environments
- Willing to learn and grow; passionate about seeing and achieving goals
- Excellent communication skills, speaks fluent English and conversational Punjabi
Certification
- CPI Training
Timeline
Student Placement - Program Assistant
Lakeside Long Term Care Centre
01.2023 - 04.2024
Relief Front Line Worker at Men's Homeless Shelter
The Salvation Army - Gateway
05.2022 - Current
Home Support Worker
Paramed
02.2022 - 05.2022
Live-in-Nanny
Nanny
04.2021 - 06.2021
Dog Caregiver
The Canine Social Company
11.2020 - 01.2021
Seasonal Overnight Merchandiser
Sephora
09.2017 - 12.2017
Team Member
Tim Horton's
04.2017 - 09.2017
Cashier Supervisor
Dollar World Plus
01.2008 - 03.2017
Some College (Degree in progress) in Social Service Worker -
Seneca College of Applied Arts And Technology
High School Diploma -
Loyalist Collegiate And Vocational Institute
- CPI Training
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