NIDA KHAN
Brampton,Canada
Summary
An energetic, self-starter, and creative problem-solver who rapidly adapts to changing demands with experience in administrative assistance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Technical Support Representative
Danube Overseas
01.2019 - 01.2022
- Developing and maintaining filling system
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Administrative and recruitment Coordinator
Arty Buds School
01.2017 - 01.2019
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records and updated information accordingly.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics and building external relationships.
- Supported job fairs, open houses and recruiting events.
Student Counselor
Shepherd’s Path School
01.2016 - 01.2017
- Advised students on educational, career and social opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Encouraged students to explore age-appropriate and career-related opportunities.
School Counselor (contract)
Khushi- NGO
01.2015 - 01.2016
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
Student Counselor (contract)
Indian High School
01.2014 - 01.2015
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
Education
Professional Office Administration Certificate -
YWCA Toronto
01.2020
Degree in Human Resource -
Jamia Millia Islamia
01.2011
Skills
- Office Administration
- Reception Oversight
- Appointment Scheduling
- Client Relations
- Customer Service
- Report Analysis
- Data Collection
- Paperwork Processing
- Complaint Resolution
- Call Management
- Product Knowledge
- Promotional Support
Languages
English
Full Professional
Certification
Professional Office Administration Certificate
Timeline
Administrative Assistant/Technical Support Representative
Danube Overseas
01.2019 - 01.2022
Administrative and recruitment Coordinator
Arty Buds School
01.2017 - 01.2019
Student Counselor
Shepherd’s Path School
01.2016 - 01.2017
School Counselor (contract)
Khushi- NGO
01.2015 - 01.2016
Student Counselor (contract)
Indian High School
01.2014 - 01.2015
Professional Office Administration Certificate -
YWCA Toronto
Degree in Human Resource -
Jamia Millia Islamia