NIDA KHAN
Scarborough,ON
Summary
Energetic Customer Service Representative with 5+ years experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist
Toronto Car Rentals
Toronto, ON
02.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
A&W
09.2018 - 01.2021
- Assisted customers at cash registers during departure.
- Provided for customers efficiently by helping them a timely manner,making sure that they are satisfied before they leave the store.
- Made sure floors and shelves were stocked before the opening of the store and after customers left.
- Maintained cleanliness around my area and upkeep of the store.
Customer Service Associate
Guess - North York
04.2017 - 06.2018
- Processed customer purchases through point-of-sale software
- Assisted customers with questions regarding store pick-up and online ordering options
- Shelved and organized merchandise as needed to ensure the professional presentation of all store stock
- Inventoried store stock quarterly to ensure proper reporting of sales and shrinkage
- Answered store phones professionally and referred customer questions to the relevant managers as needed
Office Clerk (part Time)
ROSE LODATO(Lakeshore Collegiate Institute)
01.2015 - 05.2017
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Caregiver
GTA Families Toronto
09.2014 - 06.2016
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Communicated to children with patient and sensitivity.
Education
High School Diploma -
Burnhampthorpe Adult Learning
02.2022
Skills
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Data Research and Analysis
- Call Answering and Routing
- Well-trained customer service skills
- Strong active listening
- Spoken communication skills, including the ability to relay instructions
- Proficient with point-of-sale software and hardware
- Experience with face-to-face customer negotiations
- Visual inspection and sorting
Accomplishments
- Achieved a customer satisfaction rating of 98.2% in 2020, 3rd best among customer support team of 100+ employees (A&W)
- Managed 50+ daily inbound enterprise customer requests via phone and email in support of enterprise division’s 244% year-over-year growth in 2020 (Office Clerk)
- Achieved third-highest sales total in 2018 among a team of 50+ sales associates (GUESS)
- Managing
Timeline
Receptionist
Toronto Car Rentals
02.2021 - Current
Customer Service Representative
A&W
09.2018 - 01.2021
Customer Service Associate
Guess - North York
04.2017 - 06.2018
Office Clerk (part Time)
ROSE LODATO(Lakeshore Collegiate Institute)
01.2015 - 05.2017
Caregiver
GTA Families Toronto
09.2014 - 06.2016
High School Diploma -
Burnhampthorpe Adult Learning
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