Nida Hassan
Saint John,NB
Summary
Experienced administrative assistant with a strong focus on efficiency and attention to detail. Organizing and maintaining filing systems, composing and editing client medical reports, and facilitating communication between insurance companies and claimants are among my skills. Proficient in MS Office, I excel at multitasking and prioritization. With a keen eye for accuracy and confidentiality, I create reports and perform data entry with precision. Additionally, I have expertise in customer account management and retention strategies, as well as office supply management and administration.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
HVE Healthcare Assessments
09.2023 - 03.2024
- Greeted claimants in a professional manner, responding to inquiries and directing them to appropriate personnel
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Composed, edited and exported client medical reports to Smart Simple software application
- Liaison between various insurance companies and claimants
- Worked on legal documentation between insurance firms and medical personnel, creating service lines between the two
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Office Administrator
King's Movers
03.2023 - 06.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Processed financial documents, contracts, expense reports and invoices
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
Station Monitoring
07.2021 - 07.2022
- Answered phone calls and re-directed them to the appropriate regional branches or personnel. Above 50 calls a day
- Dispatched, follow-up and triage open service orders utilizing a CRM system
- Checked cash levels of pay stations and submit daily collection management report to service team
- Monitored and tracked company owned vehicles and equipment utilizing GPS tracking software
Customer Service Representative/Office Administrator
Voila By Sobeys Inc
01.2020 - 07.2021
- Provided exceptional customer service to various customers, vendors, suppliers to fulfill orders
- Updated timely shipping and receiving of the inventory records, managing
- Timely delivering from Voila's warehouse to various external partners supermarkets such as Sobeys, Walmart, Metro and etc
- Pioneered development of improve system for following up with unsatisfied customers, reducing customer turnover by 25% in April 2020
Customer Service Representative/Court Reporter
Greenville Brampton Courthouse
03.2018 - 01.2020
- Responsible for producing a complete, accurate, and secure legal transcript of courtroom proceedings, witnesses, testimonies and depositions as per court guidelines in a most effective manner
- Captured word-for-word transcripts of speeches, conversations, legal proceedings, meetings, or other events as desired by the lawyers and judges
- Provided administrative and court management support, as needed and took court notes during hearings to note significant events and to locate and present prior testimony
Education
Diploma - General Arts And Science
Humber College
Toronto, ON06.2009
Bachelor of Arts - General Science
University of Karachi
Pakistan, Sindh05.2004
Skills
- CRM
- Data Entry
- GPS
- MS Office
- Filing
- Customer relations
- Problem-solving
- Advanced MS office suite
Accomplishments
- Significantly Reduce Turnover, Reduced customer turnover by 25% in April 2020 while at Voila By Sobeys Inc
Languages
English
Full Professional
Additional Information
Willing to relocate within Ontario
Timeline
Administrative Assistant
HVE Healthcare Assessments
09.2023 - 03.2024
Office Administrator
King's Movers
03.2023 - 06.2023
Customer Service Representative
Station Monitoring
07.2021 - 07.2022
Customer Service Representative/Office Administrator
Voila By Sobeys Inc
01.2020 - 07.2021
Customer Service Representative/Court Reporter
Greenville Brampton Courthouse
03.2018 - 01.2020
Diploma - General Arts And Science
Humber College
Bachelor of Arts - General Science
University of Karachi
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