Multifaceted Community Organizer dedicated to helping communities build individual and collective leadership. Maintaining open communications in ongoing effort to increase collaboration and engagement. Applying advanced understanding of 2SLGBTQ+ advocacy and anti-Oppressive practices to instill sustainable systemic and organizational change.
Hi, I’m
Nicoy Davis
Toronto,ON
Summary
Overview
5
years of professional experience
Work History
Osmington (Union Station) Inc.Toronto, ON
Manager on Duty
06.2023 - Current
Job overview
- Monitored Union Summer employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs at Union Summer.
- Reviewed completed work to verify consistency, quality and conformance.
- Coordinated Union Summer employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Osmington (Union Station) Inc.Toronto, ON
Vendor Coordinator
04.2023 - Current
Job overview
- Identified new food vendors for Union Summer Festival, managed negotiations and coordinated delivery schedules and execution of Union Summer 2023.
- Managed vendor relations and contracts through strategic partnerships which saved time and delivered premium diverse food offerings at Union Summer 2023.
- Negotiated with food vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Coached food Vendors on on company policies, procedures and best practices to enhance operational efficiency and employee productivity at Union Summer.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Negotiated and reviewed contracts, rates and terms with current food vendors and suppliers.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control for Union Summer.
Pride TorontoToronto, ON
Community Engagement Manager
02.2021 - 08.2022
Job overview
- Planned and managed different community meetings, public forums and outreach events.
- Designed digital team to increase online engagement and social media presence of community campaigns and programs.
- Constructed work plans to form community advisory committees for marginalized segments of the 2SLGBTQ+ Community
- Recruited, trained and oversaw organizational volunteers.
- Conducted interviews with people from target populations to listen to concerns and amplify group's voice.
- Organized community events and campaigns for government, non-profits and social service agencies
- Equipped groups of people and inspired institutions to work toward achievement of commonly articulated goals through collective action.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Solved social problems, transformed struggling and fragmented 2SLGBTQ+ communities into cohesive, safer groups with sound advocacy and team spirit.
Pride TorontoToronto, ON
Office Manager
08.2020 - 08.2022
Job overview
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Work closing with Senior Leadership Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications, through the implementation DEXT(formerly ReceiptBank) and Plooto.
- Supervised company transitions, system conversions and office moves.
- Negotiated with vendors to determine optimal material purchase pricing.
- Drafted manuals and resources to identify services to clients.
- Managed Pride Toronto's Creative Studio and Residency Program
Pride TorontoToronto, ON
Volunteer Coordinator
03.2019 - 08.2020
Job overview
- Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Directed training programs for more than 2000 yearly recruits.
- Enhanced volunteer performance through incentivized goals.
- Represented volunteers and advocated volunteer program at company-wide meetings.
- Wrote, implemented and enforced volunteer program policies, procedures and standards.
- Solicited feedback from staff and volunteers to improve existing programs.
- Selected, trained and mentored over 30 dedicated year-round volunteer Team Leads
- Supervised team of six Placement Students and two interns, promoting positive work environment through effective communication, active engagement and hands-on assistance.
The Anndore HouseToronto, ON
Night Manager
11.2018 - 03.2019
Job overview
- Cultivating experience with guest and staff alike
- Completing duty management responsibilities for the hotel
- Balanced all revenue and settlement accounts
- Resolve guest concerns through service recovery and working collaboratively with fellow leaders and colleagues to ensure the guests’ needs are exceeded
- Ensure the achievement of our vision and guiding principles by monitoring the performance of the Overnight Team
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Conducted personnel performance appraisals to assess training needs of staff members.
Education
Toronto Metropolitan Formally Ryerson UniversityToronto, ON
Bachelor of Arts from Diversity And Equity Studies BA Hon
2025
University Overview
- Double Minor in Black & 2SLGBTQ+ Studies
Seneca College
Diploma from Aviation Operations
08.2017
University Overview
University of St. MaartenSt. Maarten
Associate of Arts from General Liberal Arts
06.2014
University Overview
Skills
- Well-Trained in Microsoft Office (Word, Excel, PowerPoint etc) Volunteer Hub, Zone Festival, Google Drive, Asana, Benevity, DEXT & HUMI
- Fully Experience and Capable in; team follow-ups, employee supervision, hiring and training employees, customer service, conflict resolution, drafting reports and handling complaints, Volunteer recruitment
- Superior organizational and interpersonal skills
- Community Outreach
- Advocacy Background
- Relationship Building
- Planning & Organizing
- Training & Development
- Public Speaking
- Problem Resolution
- New System Implementation
- Multicultural Leadership
- Business administration
- Scheduling
- Policy and procedure modification
- Database administration
- Documentation and control
- Payroll and budgeting
- Staff Management
- Workflow planning
- G-Suite
- Excellent Communication
- Flexible and Adaptable
Languages
Languages
Accomplishments
Accomplishments
- Promoted from Volunteer Coordinator to Office Manager, in less than 12-months.
- Co-created and facilitated the Pride Toronto's Committee Against Anti-Black Racism (CAABR); a Bi-weekly gathering of Black and racialize in a safe(r) space to discuss Diversity Equity & Inclusion (DEI), anti-Black Racism (ABR) and anti-Oppression initiatives and find solutions to address ABR within the organization.
- Created and facilitated Pride Toronto's Coalition Committee; a gathering of racialize and non-racialize staff to work collaboratively to find solutions to addressing racism within the organization through a series of monthly workshops and discussions.
- Successfully lobbied for deep level anti-oppression and ABR training for all staff and board
- Successfully launched and facilitated Pride Toronto's 9 Community Advisory Committees; working closely on advocacy initiatives and the planning planning each committees 2022 Community Pride Celebration
- Launched and managed Pride Toronto's 1st Not-For-Profit Partner Program.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Manager on Duty
Osmington (Union Station) Inc.
06.2023 - Current
Vendor Coordinator
Osmington (Union Station) Inc.
04.2023 - Current
Community Engagement Manager
Pride Toronto
02.2021 - 08.2022
Office Manager
Pride Toronto
08.2020 - 08.2022
Volunteer Coordinator
Pride Toronto
03.2019 - 08.2020
Night Manager
The Anndore House
11.2018 - 03.2019
Toronto Metropolitan Formally Ryerson University
Bachelor of Arts from Diversity And Equity Studies BA Hon
Seneca College
Diploma from Aviation Operations
University of St. Maarten
Associate of Arts from General Liberal Arts
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