Nicolo Bertotti
Toronto,Canada
Summary
Reliable and adaptable individual with over 3 years of experience with working with children and over a year in fast pace demanding customer service environments. Known for being a quick learner, a collaborative team member and an effective communicator. Displays excellent problem solving skills, a calm presence under pressure, and a strong commitment to safety, responsibility and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Babysitter
Self Employed
Toronto, Ontario
06.2019 - 07.2025
- Provided attentive, hands on care for children newborn to 14
- Developed and led engaging activities tailored to children's interests
- Managed emergency situations effectively with composure
- Built strong, trusting relationships with families through consistent communication
- Preparing healthy snacks and meals
Co-op Student
SVP Sports
02.2023 - 06.2023
- Providing customer service to clients on an ongoing basis
- Replenishing inventory items to the sales floor
- Cleaning and organizing per store specifications
- Helped customers with any questions and recommendations they had or needed
Assistant Basketball Coach
St Jane Frances Catholic School
Toronto, Ontario
09.2022 - 11.2022
- Designed and led drills and practice sessions
- Developed game strategies and analyzed performance
- Provided mentorship and support to team members
- Developed Practice plans and organized drills
Scorekeeper (Seasonal)
Vaughan Sportsplex
06.2022 - 08.2022
- Collaborated with referees and staff to ensure fair and organized gameplay
- Accurately tracked and recorded scores during fast-paced youth games
- Communicated clearly and respectfully with players (ages 16-18) to maintain game flow
- Assisted coaches with set-up, breakdown, and administrative game-day tasks
- Maintained focus and composure under high-pressure situations
Education
Truck and Coach Technician - Engineering Mechanics
Centennial College
75 Ashtonbee Rd, Scarborough, ON M1L 4C908-2029
High School Diploma -
James Cardinal McGuigan CSS
1440 Finch Ave W, North York, ON M3J 3G306.2024
Skills
- Customer Service Excellence
- Customer service
- Leadership & Team Support
- Conflict Resolution
- Emergency Preparedness (CPR-C Certified)
- Multitasking in High-Pressure Settings
- Strong Communication Skills
- Safety-Oriented (WHMIS, Ladder Safety)
- Time management
- Order processing
Certification
- Standard First Aid With CPR-C, 08/23
- WHMIS Certificate, 02/23
- Ladder Safety Certificate, 02/23
- Building Skills Through Recreation, 06/23
Volunteer Experience
- Co-op Student, SVP Sports, 02/23, 06/23, Providing customer service to clients on an ongoing basis, Replenishing inventory items to the sales floor, Cleaning and organizing per store specifications, Helped customers with any questions and recommendations they had or needed
- Assistant Basketball Coach, 09/22, 11/22, Developed and executed strategies to improve team performance, Analyzed game footage to identify areas of improvement, Monitored athlete and overall team performance, Developed Practice plans and organized drills
Timeline
Co-op Student
SVP Sports
02.2023 - 06.2023
Assistant Basketball Coach
St Jane Frances Catholic School
09.2022 - 11.2022
Scorekeeper (Seasonal)
Vaughan Sportsplex
06.2022 - 08.2022
Babysitter
Self Employed
06.2019 - 07.2025
Truck and Coach Technician - Engineering Mechanics
Centennial College
High School Diploma -
James Cardinal McGuigan CSS
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