Nicolle Wilhauk
Leduc,AB
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Handles multiple projects simultaneously with a high degree of accuracy. Excellent customer service, positive attitude and conflict management skills.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Sobriety Systems Canada
09.2019 - 05.2023
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Illustrated web page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Assisted clients in finding new ways to inspire healthier habits.
- Provided comprehensive, empowering and professional Sobriety Coaching programs so members remain motivated to attain personal health and alcohol free living goals.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Owner/Operator
Key Event Planning
09.2014 - 07.2023
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior Wedding & Event Planning services to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Oversaw setup and breakdown of wedding decorations and supplies.
Grant Administrator
College Of Licensed Practical Nurses Of Alberta
09.2007 - 01.2014
- Planned and implemented fundraising events.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Created and maintained databases to track and record grant applicant data.
- Assisted development and implementation of new administrative procedures.
- Processed grant applications accurately and within agreed timeframes and guidelines to meet regulation standards.
Student Services Administrator
College Of Licensed Practical Nurses Of Alberta
03.2007 - 01.2014
- Answered incoming calls and emails from members.
- Updated membership database with new information, address changes, contact details and examination records.
- Collaborated with Office Manager to handle service issues, deal with tech support and equipment issues.
- Organized National Examinations for LPN students 3 times a year, in 5 different cities for around 1000 students.
- Examinations included event bookings, handling of examinations and shipping, preparing information for students writing examinations and handling all grade reports and delivery of such to students.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff.
Receptionist
College Of Licensed Practical Nurses Of Alberta
09.2006 - 03.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate - Addiction Studies
Mount Royal University
Calgary, AB05.2019
Graduate Certificate - Human Resources Management
Grant MacEwan University
Edmonton, AB05.2013
Skills
- Operations Oversight
- Financial Planning
- Budget Development
- Marketing and Advertising
- Relationship Management
- Documentation and Reporting
- Human Resource Management
- Office Administration
- Spreadsheet Management
- Letter Preparation
Timeline
Owner/Operator
Sobriety Systems Canada
09.2019 - 05.2023
Owner/Operator
Key Event Planning
09.2014 - 07.2023
Grant Administrator
College Of Licensed Practical Nurses Of Alberta
09.2007 - 01.2014
Student Services Administrator
College Of Licensed Practical Nurses Of Alberta
03.2007 - 01.2014
Receptionist
College Of Licensed Practical Nurses Of Alberta
09.2006 - 03.2007
Certificate - Addiction Studies
Mount Royal University
Graduate Certificate - Human Resources Management
Grant MacEwan University
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