Nicolle Moran
Toronto,ON
Summary
To obtain a position where my skills and abilities will allow me to grow as an integral member of an effective team. I am a quick learner who is eager to advance, and challenge myself to new opportunities. I am eager to further expand my professional knowledge in administrative and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Giggly Panada Baby Spa And Wellness Center
10.2023 - Current
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information, addressed and resolved issues to best satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Sales Floor Associate and Cashier
B2
03.2020 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Assisted customers with product returns, exchanges, refunds, and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Answering telephone inquiries, providing quality service to customers inquiring about availability on shoe product or status on orders.
Gummy Specialist
Squish Candy
08.2019 - 03.2020
- Greeted customers and directed to requested products.
- Memorized product merchandise to best accommodate customer needs those who are vegan or prefer gluten free.
- Answered customer questions and provided detailed product information.
- Restocked shelves to maintain a tidy and clean areas to promote products.
Retail Associate
HomeSense
11.2019 - 01.2020
- Maintained clean and organized sales floor, straightened and faced merchandise.
- Greeted customers and helped locate merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, and gift card activations.
Education
Advanced Diploma - Child And Youth Care
Humber College
Toronto, ON05.2026
High School Diploma -
Michael Power/St. Joseph High School
Toronto, ON06.2020
Skills
- Office Management
- Organization Skills
- Time Management
- Documentation and Reporting
- Cash Handling
- POS Systems
- Customer Needs Assessment
- Listening Skills
- Relationship Selling
- Teamwork and Collaboration
Languages
Fluent in English
Fluent in Spanish
Certification
- First Aid/CPR 'C' Certified
June 2023-2026
Timeline
Receptionist
Giggly Panada Baby Spa And Wellness Center
10.2023 - Current
Sales Floor Associate and Cashier
B2
03.2020 - 04.2023
Retail Associate
HomeSense
11.2019 - 01.2020
Gummy Specialist
Squish Candy
08.2019 - 03.2020
Advanced Diploma - Child And Youth Care
Humber College
High School Diploma -
Michael Power/St. Joseph High School
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