Nicolle Bially
Demorestville ,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
Sandbanks Vacations
01.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Tracked and Invoiced monthly services to property owners.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Hired seasonal and permanent employees
- Introduced new methods, practices, and systems to improve efficiency.
Marketing & Sales Manager
Waupoos Estates Winery
01.2016 - 01.2018
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Managed social media accounts for all business under the Waupoos Winery Umbrella (4).
- Increased the client portfolio by completing sales calls and promoting our brands.
- Maintained relationships with existing and new clients.
- Managed inventory control to ensure we had enough product for our clients.
- Managed the hiring process for retail stores and sales team.
Assistant Service Manager
Bay Mazda
07.2015 - 01.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Scheduled daily services
- Developed written plans and obtained customer consent to proceed.
- Managed time tickets for payroll of all technicians
- Sell products and services
Assistant Service Manager/Warranty Administrator
Kingston Volkswagen & Audi
08.2012 - 06.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed written plans and obtained customer consent to proceed.
- Completed time tickets for payroll.
- Conduct warranty audits and ensure ledger is balanced.
- Create and Analyze database and spreadsheet reports
- Coach and manage service advisors to improve customer service skills.
Service Advisor
Kingston Volkswagen & Audi
06.2009 - 08.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Scheduled daily services.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Manager
Starbucks Coffee
02.2005 - 05.2009
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Analyzed financial statements and designed strategies to sustain profitability and control costs
- Maintained Inventory Control
- Completed payroll
- Prepared and completed orders for customers
Education
Business Administration - Business
ST.Clair College
Windsor Leisure Studies
University of Ottawa
OttawaSkills
- Administrative Management
- Sales Tracking
- Focus and Follow-Through
- Human Resources Oversight
- Hiring and Onboarding
- Office Organization
- P&L Management
- Client Account Management
Timeline
General Manager
Sandbanks Vacations
01.2019 - Current
Marketing & Sales Manager
Waupoos Estates Winery
01.2016 - 01.2018
Assistant Service Manager
Bay Mazda
07.2015 - 01.2016
Assistant Service Manager/Warranty Administrator
Kingston Volkswagen & Audi
08.2012 - 06.2015
Service Advisor
Kingston Volkswagen & Audi
06.2009 - 08.2012
Manager
Starbucks Coffee
02.2005 - 05.2009
Business Administration - Business
ST.Clair College
Leisure Studies
University of Ottawa
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