Nicolina Tokic
Laval,QC
Summary
Dynamic and meticulous professional with a proven track record at Jean Coutu and Linen Chest, adept in reception desk management and customer relations. Excelled in de-escalating customer concerns and efficiently managing operational tasks. Demonstrates a calm demeanor and exceptional scheduling abilities, ensuring high levels of client satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Receptionist/Customer Service Representative
Linen Chest
Laval, Quebec
05.2023 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated pick-up and delivery of express mail services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
Assistant Manager
Jean Coutu
Laval, Quebec
10.2013 - 05.2023
- Managed daily operational tasks, such as scheduling shifts and delegating responsibilities.
- Maintained adherence to safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Addressed customer issues needing higher-level intervention.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Associate of Applied Science - Social Sciences
Vanier College
Saint-Laurent, None06-2010
DEP - Licensed Nurse
CDC Pont-Viau
Laval, QCSkills
- Scheduling
- Meticulous and organized
- Scheduling appointments
- Reception desk management
- Calm demeanor
- Customer and client relations
- Phone etiquette
- Mail distribution
Affiliations
- Prior to entering the workforce, I was a professional diver for over ten years. I achieved 8th place in the Olympic trials and secured first place at the Grand Prix competition in Barcelona representing Croatia.
Languages
English
Professional
French
Professional
Croatian
Professional
Timeline
Receptionist/Customer Service Representative
Linen Chest
05.2023 - Current
Assistant Manager
Jean Coutu
10.2013 - 05.2023
Associate of Applied Science - Social Sciences
Vanier College
DEP - Licensed Nurse
CDC Pont-Viau
Similar Profiles
Aisha SmithAisha Smith
Sales Associate at Linen ChestSales Associate at Linen Chest
RAHIL KAPDIRAHIL KAPDI
Sales and Marketing Specialist at Linen ChestSales and Marketing Specialist at Linen Chest
Daniel SmithDaniel Smith
Stock Manager at Linen ChestStock Manager at Linen Chest