Nicolina Kamany

• Through effective collaboration and efficiency, contributed to the teams success in reducing payment processing time from 3 months to 2 weeks within 6 months significantly improving client satisfaction.
• Ensure compliance and provided accurate guidance by developing an in-depth understanding of laws, regulations, and best practices for pension and savings products across all Canadian provinces
• Maintain consistent communication with beneficiaries via phone, mail and email throughout the claim process, demonstrating compassion and empathy during sensitive situations.

• Optimized seating arrangements to enhance guest flow.
• Achieved record breaking of seating and sales in restaurant history
• Supported waiters and busboys to ensure smooth operations at peak hours.

• Documented governance meeting notes and created a comprehensive support book for committee members, enhancing decision-making processes
• Updated spreadsheets to optimize team productivity
• Managed the e-Vote mailbox and reviewed Briefing Notes for president approval, ensuring accuracy and compliance

• Designed and wrote a weekly newsletter, enhancing communication within the sector
• Coordinated and managed weekly webinars with sector stakeholders, improving collaboration and knowledge sharing
• Regularly updated the website and engaged with the community on social media platforms, strengtening online presence

• Maintained a positive and professional attitude toward customers, ensuring a high level of satisfaction
• Accurately kept records of customer interactions, transactions, comments, and complaints
• Ensured customer satisfaction and provided professional support, improving customer experience

• Conducted research on water technology development, analyzing public funding and market trends to inform Aqua Forum's program development
• Identified government strategies for clean water and cleantech, establishing communication with potential incubation partners
• Developed comprehensive summary documents, synthesizing information and findings into a final report to support strategic decision-making