Nicolina Gennaro
Peterborough,ON
Summary
Dynamic entrepreneur with a proven track record at Gennaro Cleaning Service, enhancing customer satisfaction and fostering strong relationships. Expert in small business operations and customer relations, I excel in organizational skills and quality assurance, significantly reducing client complaints. Skilled in adapting to diverse environments, ensuring high standards and efficiency in service delivery.
Overview
6
6
years of professional experience
Work History
Owner
Gennaro Cleaning Service
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Implemented environmentally friendly cleaning practices to reduce environmental impact without compromising quality.
Owner
Bella Cleaning
09.2018 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
Education
Diploma - Nursing Studies
NAIT
Edmonton, AB03.2003
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Customer Service
- Teamwork and Collaboration
- Quality Assurance
- Reliability and punctuality
- Multitasking
- Organizational Skills
- Time Management
Languages
English
Full Professional
Italian
Professional Working
Timeline
Owner
Gennaro Cleaning Service
02.2020 - Current
Owner
Bella Cleaning
09.2018 - 01.2020
Diploma - Nursing Studies
NAIT
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