Nicolette Russell
Kelowna,BC
Summary
Reliable Shift Leader with 12 years in Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Manager
The Wheelhouse Pub
Seymour Arm
05.2022 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server / Bartender
The Anchor Inn
Armstrong, BC
11.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean
Owner
Niki Rhiann Contracting
Calgary, AB
01.2016 - 05.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose solutions.
- Complied with company and OSHA safety rules and regulations.
- Operated multiple machines simultaneously and safely.
Server Shift Leader
Stockmans Pub
De Winton, AB
10.2015 - 08.2019
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Bartender
Kildares Irish Ale Pub
Calgary, AB
05.2015 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Graduate Certificate -
E.P Scarlett High School
Calgary, AB06.2008
Skills
- Team Leadership
- Issue Resolution
- Cash Handling
- Safety Processes
- Role Modeling
- Staff Training
- Team Supervision
Timeline
Server / Bartender
The Anchor Inn
11.2023 - 05.2024
Manager
The Wheelhouse Pub
05.2022 - 10.2024
Owner
Niki Rhiann Contracting
01.2016 - 05.2023
Server Shift Leader
Stockmans Pub
10.2015 - 08.2019
Bartender
Kildares Irish Ale Pub
05.2015 - 09.2017
Graduate Certificate -
E.P Scarlett High School