Nicolette Menocal
Menifee
Summary
Experienced healthcare professional with 9 years in clinical and administrative settings, including 2 years in management. Proven ability to lead teams, coordinate patient care operations, and ensure compliance with healthcare standards and regulations. Skilled in staff supervision, scheduling, and workflow optimization while maintaining a strong focus on patient satisfaction and quality outcomes.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Physician Scheduler Neurosurgery
Kaiser Permanente
Anaheim
01.2026 - Current
- Physician payroll
- Coordinated meetings with Physicians, Department Administrators, Assistant Department Administrators and Chiefs of the department.
- Maintained physician schedules
- Coordinated with surgery scheduling to maintain operating room changes
- Managed scheduled assignments for the OR
- Health connect
- Timekeeper
- Amcom
Physician Scheduler Optometry
Kaiser Permanente
Harbor City
05.2025 - 12.2025
- Coordinates the department Physician schedules
- Distributes the provider master schedules to providers
- Adjusts all departmental master schedules
- Makes appropriate schedule changes for the Optometry Department
- Prepares monthly staff schedules
- Collaborated with team leaders to prioritize urgent requests and deadlines.
- Assisted in onboarding new staff by providing training on scheduling procedures.
- Maintained accurate records of appointments and availability for all staff members.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Optometric Assistant
Kaiser Permanente
Torrance
02.2024 - 05.2025
- Assisted optometrist in patient examinations
- Auto-refraction and NCT eye pressure
- I-Care
- Scheduled appointments for patients and maintained appointment calendars for the optometrist.
- Instilled dilation drops
- Diabetic Retinal images
- Visual fields and Ocular Coherence Topography (Mac and RNFL)
- Prepared exam rooms by stocking them with necessary supplies before each patient visit.
Optometric Technician
Advanced family eye care
Los Angeles
12.2023 - 02.2024
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled appointments for patients according to their needs and preferences.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
VIRTUAL OFFICE ADMINISTRATOR
702 FLOORING & MORE, LLC.
11.2021 - 08.2023
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms such as Instagram and Tik-Tok.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Data Entry
- Quickbooks
- Freshbooks
- Skynova
OPTOMETRIC TECHNICIAN
PALOS VERDES FAMILY VISION
RANCHO PALOS VERDES
05.2018 - 11.2021
- Performed custom measurements for progressive/bifocal/trifocal lenses
- Verify/bill insurances (VSP and Eyemed)
- Received out of pocket co-pays and appropriately documented
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Assisted patients in finding correct over the counter eyedrops, eyeglasses and contact lenses.
- Assisted with lens and glasses creation and packaging.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Documented patient care by charting patient condition and treatment in records.
- Promoted healthy vision by counseling and educating patients.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Properly train patients on how to insert/remove contact lenses
- Administering of eye drops as directed
- Appropriately triage patients
- Obtained referrals and medical records
- Able to adapt in fast-paced environments
- CrystalPM
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
OPHTHALMIC TECHNICIAN
MARKMAN AND WOLSTAN OPHTHALMOLOGY
TORRANCE
07.2016 - 05.2018
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Counseled patients in surgery and treatment plans.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Documented patient care by charting patient condition and treatment in records.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Obtained appropriate documents for procedures
- Submitted prior authorizations
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures
SALES ASSOCIATE
JERSEY MIKES
SAN PEDRO
08.2015 - 06.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelors Degree - Business Administration
California State University
Dominguez Hills 08.2021 - 05.2023
High school Diploma -
San Pedro Senior High School
Associates degree -
Long Beach City College
Skills
- Office Supply Management
- Salesforce Management
- Expert in Microsoft, Google, Freshbooks, Quickbooks and Excel
- Goal Setting
- Team Building
- Team Leadership
- Administration and Reporting
- Training and Development
- Revenue Forecasting
- Documentation and Reporting
- Scheduling and Coordinating
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Time Management
- Negotiation and Conflict Resolution
- Professional and Courteous
- Customer Relationship Management
- Computer Skills
- Business Development
- MS Office
- Business Analysis and Reporting
- Calm Under Pressure
- Decision Making
- Customer Service
- Data analysis
- Customer service
- Team collaboration
- Appointment management
- Patient scheduling
- Medical charting
- Insurance verification
- Customer relationship management
- Data management
- Office administration
References
References Available upon request
Timeline
Physician Scheduler Neurosurgery
Kaiser Permanente
01.2026 - Current
Physician Scheduler Optometry
Kaiser Permanente
05.2025 - 12.2025
Optometric Assistant
Kaiser Permanente
02.2024 - 05.2025
Optometric Technician
Advanced family eye care
12.2023 - 02.2024
VIRTUAL OFFICE ADMINISTRATOR
702 FLOORING & MORE, LLC.
11.2021 - 08.2023
Bachelors Degree - Business Administration
California State University
08.2021 - 05.2023
OPTOMETRIC TECHNICIAN
PALOS VERDES FAMILY VISION
05.2018 - 11.2021
OPHTHALMIC TECHNICIAN
MARKMAN AND WOLSTAN OPHTHALMOLOGY
07.2016 - 05.2018
SALES ASSOCIATE
JERSEY MIKES
08.2015 - 06.2016
High school Diploma -
San Pedro Senior High School
Associates degree -
Long Beach City College