NICOLETTE LAUZIER
Calgary,Alberta
Summary
With a proven track record at Sky360, excelling in leading teams to enhance performance and customer satisfaction. Highly organized and energetic leader who successfully implements strategies to improve workflow and team dynamics. Expertise in efficient time management and conflict resolution, showcasing dedication to excellence and team success.
Overview
4
4
years of professional experience
Work History
Manager
Sky360
Calgary, Alberta
12.2023 - 06.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Supervisor / Server
Sky360
Calgary, Alberta
10.2021 - 12.2023
- Acted as the opening supervisor, setting up service areas and ensuring the staff were prepared for service.
- Provided leadership and support for staff members before and throughout the shift.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Server
Browns Social House
Calgary, AB
06.2021 - 06.2022
- Company Overview: Fast-paced, high-volume space working large sections with a close-knit team.
- Extensive menu knowledge, some bar experience with basic cocktails, wine, and beer.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server
Briggs Kitchen & Bar
Calgary
11.2020 - 04.2021
- Company Overview: Elevated dining with an emphasis on client experience.
- Creating an atmosphere that puts customers at ease with menu knowledge and recommendations.
Education
Triple Threat Performance Diploma - Musical Theater
Randolph College For The Performing Arts
Toronto, ON01-2017
Skills
- Strong multitasker
- Highly organized
- Efficient time management
- Friendly and outgoing
- Energetic work attitude
- Highly motivated
- Team leader
Languages
- English
- French
References
References available upon request.
Timeline
Manager
Sky360
12.2023 - 06.2024
Supervisor / Server
Sky360
10.2021 - 12.2023
Server
Browns Social House
06.2021 - 06.2022
Server
Briggs Kitchen & Bar
11.2020 - 04.2021
Triple Threat Performance Diploma - Musical Theater
Randolph College For The Performing Arts
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