Nicoleta Rosu
Self-employeed
Vancouver
25
years of professional experience
Dedicated professional with strong customer service management skills. Proven ability to lead teams and deliver exceptional service while fostering a positive work environment.
Work History
Babysitter
3 Years 2 Months- Supervised children, ensuring safety and well-being during various activities.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Store Manager
4 Years 3 Months- Led store team to achieve and exceed sale goals
- Delivered elevated luxury client experiences and built long-term VIP customer loyalty
- Recruited, coached, motivated, and developed high-performing associates
- Oversaw daily operations, inventory, visual merchandising, and cash handling
- Analyzed sales data and KPIs to implement performance improvements
- Upheld Bottega Veneta brand standards, policies, and store image
Sales Supervisor
11 Months- Supervised and coached luxury sales team to meet targets and deliver premium service
- Scheduled staff, assigned duties, and oversaw daily floor operations
- Trained associates on product knowledge, selling skills, and brand standards
- Drove sales through floor supervision, clienteling, and high-end customer service and visual merchandising
- Supported opening/closing procedures and maintained high visual and operational standards
Store Manager
13 Years 7 Months- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Implemented visual merchandising standards to elevate brand presentation and enhance customer shopping experience.
- Developed training programs for staff, enhancing product knowledge and customer service skills across the team.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
Finanace Administrator Assistant
2 Years 9 Months- Processed incoming payments and executed daily financial transactions, including verification, classification, posting, and recording of AR data
- Prepared bills, invoices, and bank deposits
- Reconciled the AR ledger to confirm all payments were fully accounted for and correctly posted
Education
Diploma - Business Administration And Management
Skills
Customer service management
Strong work ethic
Team leadership and coaching
Friendly and positive
Multitasking and organization
Operations management
Team building and leadership
Timeline
Babysitter
Self-employeed
01.2023 - 03.2026Read More
Store Manager
Bottega Veneta
05.2016 - 08.2020Read More
Sales Supervisor
World Duty Free Group
06.2015 - 05.2016Read More
Finanace Administrator Assistant
Qwest Bancorp Ltd.
05.2001 - 02.2004Read More
Store Manager
Starbucks Coffee
03.2001 - 10.2014Read More
Langara College
Diploma from Business Administration And Management
Read More