Nicole Sze Ho Kwok
Scarborough
Summary
Licensed Practical Nurse with 2 years of experience providing empathetic and high-quality care to patients. Proficient in medication administration, wound care, patient assessment, and documentation. Skilled in collaborating with interdisciplinary teams ensuring positive patient outcomes. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Licensed Practical Nurse
Shepherd Village
05.2022 - 05.2024
- Managed care of 20-40 patients including monitoring changes in condition and ensuring accurate medication administration.
- Provided basic treatments for patients including dressing wounds, treating bedsores, and giving enema.
- Collaborated with interdisciplinary team, including physicians, nurses, support workers and social workers to achieve optimal patient outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
- Took samples to complete diagnostic and routine assessment tests.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Implemented infection control protocols, significantly reducing incidence of outbreaks and infections.
- Administered controlled narcotics, injections, and performed catheterizations.
- Assembled and implemented oxygen suppliers and respiratory suctioning to effectively manage patient care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted head-to-toe assessments and coded data collected using RAI-MDs system.
- Provided patient education on health care issues and prescribed medications.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Assisted support workers with bathing, dressing and feeding patients.
Barista
Boba Boy Bubble Tea
05.2020 - 03.2022
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Trained new team members with positive reinforcement and respectful, encouraging coaching. Shared knowledge of tea making techniques and customer standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Food Server
Dragon Boat Cuisine
07.2018 - 08.2019
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Hostess
Thai Shan Inn
02.2015 - 06.2018
- Provided exceptional customer service; greeted and welcomed customers
- Provided guidance and support to customers as needed via phone and in person
- Processed customer orders over the phone, prepared invoices and handled payments
- Assisted customers with interpretation Cantonese/English; assisted team/supervisor when needed
- Updated company information and items on the company website for easy access to customers
Volunteer
Prince of Peace Catholic Church
01.2014 - 02.2015
- Handled reception area; welcomed guests, provided up to date information and directed accordingly
- Entered and updated volunteer hours and kept systems up to date
- Worked closely with seniors and adults requiring additional support and special needs
- Assisted with set up of events with community group; ensured that items were in place ahead of time, assisted with clean up; handed out printed material
Education
Diploma - Practical Nursing Program
Seneca College of Applied Arts And Technology
North York, ON04.2022
Certificate - Nutrition Course
Seneca College of Applied Arts And Technology
North York, ON08.2014
Diploma - Culinary Management Program - Attended
Centennial College of Applied Arts And Technology
Scarborough, ON12.2013
High School Diploma -
Francis Libermann Catholic High School
Toronto, ON06.2012
Skills
- Certified in CPR/AED
- Teamwork and Collaboration
- Dependable and Responsible
- Geriatric Care
- Head-to-toe Assessment and Vitals
- Diabetes Management
- Catheter Care
- Certified in RAI MDs
- Medication Administration
- Wound Care
- Feeding Tube Care
- Charting and Documenting Accuracy
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Licensed Practical Nurse
Shepherd Village
05.2022 - 05.2024
Barista
Boba Boy Bubble Tea
05.2020 - 03.2022
Food Server
Dragon Boat Cuisine
07.2018 - 08.2019
Hostess
Thai Shan Inn
02.2015 - 06.2018
Volunteer
Prince of Peace Catholic Church
01.2014 - 02.2015
Diploma - Practical Nursing Program
Seneca College of Applied Arts And Technology
Certificate - Nutrition Course
Seneca College of Applied Arts And Technology
Diploma - Culinary Management Program - Attended
Centennial College of Applied Arts And Technology
High School Diploma -
Francis Libermann Catholic High School
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