Nicole M. Riesgo
Los Angeles
Summary
Detail-oriented and reliable legal support professional with a strong background in managing legal documentation including client correspondence and pleadings. Maintains impeccable files and organized case materials. Efficient at learning new processes quickly.
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Manager
Veterinary Eye Clinic
07.2020 - Current
- Greeted and roomed clients, scheduled appointments and surgeries, and assisted customers with inquiries, resolving any issues efficiently and ensuring satisfaction. Documented customer interactions in our system for accurate record-keeping and follow-up.
- Learned company policies and procedures to provide accurate information to customers. Developed a strong knowledge of veterinary opthalmology issues and medications to assist customers effectively.
- Performed veterinary technician assistant tasks such as handling, restraint, eye testing, medication administration and surgical support.
- Participated in training sessions to improve skills and understand best practices in customer support, veterinary technician administration, and hospital management.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally. Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth. Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Supervised over 20 employees, both customer service representatives and veterinary technical staff in providing care for our clients and patients.
- Partnered with senior management and the owners on strategic marketing projects aimed at expanding the business' presence within key markets.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Trained customer representatives to implement company policies and procedures while providing professional and polite customer care.
- Managed our hospital and medication inventory. Worked with vendors to identify and communicate customer and hospital supply needs.
- Maintained OSHA and controlled drug compliance in accordance with Veterinary Board standards and government regulation
Legal Assistant
Law Offices of Armen Dovlatian
01.2025 - Current
- Organized and maintained office, corporate/business, and case-specific physical files for easy tracking and retrieval.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data, improving the document retrival system.
- Managed general clerical needs such as opening and closing files, scanning, filing and faxing documents.
- Maintained corporate/business documents, ensuring accuracy and compliance with regulations.
- Assisted in case/mediation preparation by compiling and organizing evidence and exhibits including the preparation of binders.
- Prepared court forms accurately under the supervision of attorneys ensuring compliance with local rules and regulations.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions. Filed documents with courts on behalf of attorney.
- Reduced errors in legal documents by thorough proofreading.
- Part-time/as needed position.
Legal Assistant
Landau & Landau
12.2006 - 12.2024
- Acted as both legal and personal assistant to a blind attorney performing duties not limited to assisting with visually impaired specific software and performing physical duties in court for attorney during trials.
- Managed and maintained organized case files for efficient access and retrieval. Handled office appointment scheduling and calendared deadlines, motions, court dates and ensured the timely filing of legal documents.
- Enhanced case preparation efficiency by organizing and maintaining a comprehensive digital and physical filing system.
- Conducted client intakes and entered information into law firm database. Maintained and updated client contact information to keep in contact with clients and provide updates on cases.
- Managed accounts and client records, maintained strict confidentiality, protecting sensitive client information and exercising extreme discretion.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction by providing clients with prompt and effective communication regarding case updates and inquiries via phone, email and mail.
- Managed high-volume workload while maintaining strict attention to detail on each task such as editing/finalizing pleadings, legal correspondence, and legal documents in adherence to legal standards.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, preparing exhibits for courtroom presentations, preparing trial binders and coordinating trial logistics.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system. Handled the end of the month reconciliation tasks efficiently and accurately, ensuring smooth financial operations for the firm.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Revised and finalized letters, briefs, and memos. Reviewed, edited, and proofread pleadings for accuracy, proper grammar, spelling, and punctuation prior to filing.
- Attended client meetings, court hearings, mediations, and depositions to take notes and document proceedings.
- Reduced attorney workload by drafting routing legal documents such as forms, pleadings, motions and affidavits.
- Assisted counsel in preparing answer, providing documentation, and information for discovery responses, and preparing discovery requests.
- Aided in preparation of settlement proposals and agreements to help attorneys negotiate settlements in the best interest of our clients.
- Familiar with legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
Assistant Mock Trial Coach
Mount St. Mary's University
10.2005 - 06.2020
- As a founding member of the inaugural MSMU mock trial team and the first award winner, I returned to mentor our all female student teams in preparation for the annual interstate intercollegiate competition.
- Instructed students on the rules of evidence and courtroom procedure. Polished public speaking skills.
- Reviewed the mock court case and assisted students in the preparation of opening/closing statements, direct/cross examinations, and objections.
- Analyzed performances to identify areas for improvement and optimized practice strategies. Provided feedback and personalized training to enhance each competitor;s performance and skills.
- Our students received awards at 95% of the competitions entered.
Education
Attended -
Loyola Law School
Los Angeles, CABachelor of Arts - Major: History/Minors: Political Science & Pre-Law
Mount St. Mary's University
Los Angeles, CA06-2005
Skills
- Editing and proofreading
- File organization
- Word processing
- Document formatting
- Court filing
- Client communication
- Appointment setting
- Phone etiquette
- Note-taking
- Litigation Support
Languages
Spanish
Timeline
Legal Assistant
Law Offices of Armen Dovlatian
01.2025 - Current
Customer Service Representative/Manager
Veterinary Eye Clinic
07.2020 - Current
Legal Assistant
Landau & Landau
12.2006 - 12.2024
Assistant Mock Trial Coach
Mount St. Mary's University
10.2005 - 06.2020
Attended -
Loyola Law School
Bachelor of Arts - Major: History/Minors: Political Science & Pre-Law
Mount St. Mary's University