Nicole L Oliveri
Summary
With over 20 years of Customer Service experience and 13 years working in a financial institute ( Wells Fargo & Citi Financial 2001 - 2013) Dedicated Customer Service professional with proven multitasking abilities, active listening and analytical problem-solving skills and top-notch skills in oral and written communication. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Medical Spa Coordinator
Derma Secret Medical Spa
Waterloo, ON
02.2020 - 01.2024
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Responsible for all new emails clinic related and emails directed to clinic owner
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Delivered exceptional customer service, maintaining a professional and welcoming environment for clients.
- Assisted with inventory management and ordering, contributing to efficient operations within the spa facility.
- Implemented effective time management strategies during appointments, maximizing efficiency without compromising quality of service.
- Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
- Stocked treatment rooms with proper supplies.
- Resolved customer complaints and facilitated conflict resolutions.
- Approved services & services fees
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Aesthetician- Independent Contractor
Orchard Valley Spa
Shakespeare Ont
01.2018 - 06.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire treatment plan, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Kept accurate records to document customer service actions and discussions.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Diploma With Honors Advance Skin Therapy - Advance Medical Skin Therapy
International Beauty Institute
Mississauga, ON01.2016
High School Diploma -
Our Lady of Mount Carmel Secondary School
Mississauga, ON06.1994
Skills
- Critical Thinking & Problem-solving abilities
- Customer Service
- Sales
- Conflict Resolution
- Call center experience
- Money handling abilities/ Payment processing
- Appointment Scheduling
- Staff Training
- Customer Relationship Management (CRM)
- Proficiency with Word, Excel, MS Outlook, OneNote
- Basic Knowledge of QuickBooks, PowerPoint
Timeline
Medical Spa Coordinator
Derma Secret Medical Spa
02.2020 - 01.2024
Medical Aesthetician- Independent Contractor
Orchard Valley Spa
01.2018 - 06.2020
Diploma With Honors Advance Skin Therapy - Advance Medical Skin Therapy
International Beauty Institute
High School Diploma -
Our Lady of Mount Carmel Secondary School