Nicole Kate Roberts
Hamilton
Summary
Motivated and adaptable professional with a strong background in customer service, administrative support, and hospitality. Demonstrated ability to handle diverse responsibilities while maintaining high standards of organization and efficiency. Skilled in building positive relationships with clients, residents, and team members through excellent communication and interpersonal skills. Proficient in Microsoft Word for everyday tasks and known for being a quick learner who thrives in dynamic environments. Dedicated to providing exceptional service and contributing to team success.
Overview
5
5
years of professional experience
Work History
Concierge/Front Desk
Amica Senior Lifestyle
12.2020 - 01.2021
- Conducted COVID-19 screening for visitors and employees, ensuring safety protocols were met.
- Assisted visitors with directions, information, and maintaining cleanliness in visitation areas.
- Managing front desk operations, maintaining the concierge book, and providing local information.
- Collaborated with housekeeping and maintenance teams to address guest and resident requests.
- Arranged transportation for residents to various destinations.
- Supported the nursing department by collecting the required family information for COVID-19 vaccinations.
Concierge/Front Desk
Chartwell’s Martha’s Landing Retirement Residence
08.2017 - 07.2020
- Warmly welcomed residents and families, addressing inquiries and providing assistance.
- Managed check-ins and check-outs, and maintained accurate resident records.
- Handled mail distribution, package deliveries, and coordinated transportation needs.
- Ensured safety by monitoring entry and exit points.
- Communicated effectively with residents, families, and staff to address concerns.
- Promoted community events and activities, enhancing resident engagement.
Hostess
Beaver & Bulldog
06.2016 - 11.2018
- Greeted guests and managed seating arrangements based on reservations and table availability.
- Coordinated with servers and kitchen staff to ensure smooth guest flow.
- Assisted in setting up events and ensuring guest satisfaction.
- Provided menus and took drink orders for waiting guests.
- Answered questions about menu items and special promotions.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Education
Diploma - Medical Office Assistant
Business And Technology Oxford College of Arts
Skills
- Customer Service: Exceptional interpersonal and communication skills to foster a welcoming environment
- Time Management: Excellent at prioritizing tasks and ensuring deadlines are met efficiently
- Adaptability: Skilled in adjusting to new challenges and environments with ease; a quick and enthusiastic learner
- Organizational Skills: Strong ability to maintain accurate records and manage administrative tasks
- Familiar with Microsoft Word for everyday tasks
- Process Improvement: Identifying and implementing effective solutions to streamline operations
Education and Training
other
References
References available upon request.
Timeline
Concierge/Front Desk
Amica Senior Lifestyle
12.2020 - 01.2021
Concierge/Front Desk
Chartwell’s Martha’s Landing Retirement Residence
08.2017 - 07.2020
Hostess
Beaver & Bulldog
06.2016 - 11.2018
Diploma - Medical Office Assistant
Business And Technology Oxford College of Arts
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