Nicole Joy Granada
Toronto,ON
Summary
Reliable and committed Key Holder that focuses on customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder
TJX Canada- Marshalls
Toronto, ON
10.2023 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted customers with product selection and resolving complaints.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Customer Service Coordinator
TJX Canada- Marshalls
Toronto, ON
09.2022 - 10.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Established quality standards for service team members and evaluated progress.
- Provided training for new employees on company policies and procedures related to customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Associate
TJX Canada- Marshalls
Old Toronto, ON
06.2021 - 09.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized stockroom shelves according to size, color or style.
Cashier
McDonalds
Toronto, ON
06.2018 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Diploma - Hospitality And Tourism Management
George Brown College
Toronto, ON06-2022
High School Diploma -
St Joan of Arc
Toronto, ON06-2018
Skills
- Customer Service Management
- Task Delegation
- Training and Mentoring
- Employee Scheduling
- Daily Reporting
Certification
- Standard First Aid- CPR A - AED Certificate
Timeline
Key Holder
TJX Canada- Marshalls
10.2023 - Current
Customer Service Coordinator
TJX Canada- Marshalls
09.2022 - 10.2023
Sales Associate
TJX Canada- Marshalls
06.2021 - 09.2022
Cashier
McDonalds
06.2018 - 11.2020
Diploma - Hospitality And Tourism Management
George Brown College
High School Diploma -
St Joan of Arc
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