Nicole Collins
Surrey,BC
Summary
Professional and knowledgeable candidate offering several years of experience in administrative support and customer service with a background in mental health. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Rebooking Administrator
Homewood Health
07.2021 - 07.2024
- Improved client satisfaction by efficiently performing ~100 administrative tasks daily.
- Facilitated delivery of services for Minors by diligently assessing Custody Documents and liaising with guardians as needed.
- Increased client service access times by effectively managing appointments and resolving client & clinician queries promptly.
- Managed cases that were flagged by the system due to error or stagnation, resolving the issue and following up with client.
Emergency Response Team Coordinator
Homewood Health
04.2020 - 06.2021
- Conducted 20+ comprehensive assessments of client needs daily, skillfully navigating sensitive topics while gathering essential information.
- Recognized as top performer for consistently exceeding performance metrics.
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
Owner
Limitless Counselling (In Progress)
09.2018 - 03.2020
- Initiated establishment of private counselling practice, including business planning and market research.
- Developed comprehensive business plan and marketing strategy to attract potential clients.
- Gained valuable insights into counselling industry and small business operations.
Intake Counsellor
Homewood Health
01.2017 - 08.2018
- Improved client satisfaction by providing ~30 thorough intake assessments and identifying appropriate resources daily.
- Performed ~40 Risk Assessments daily, determining clients' risk of self-harm or other dangerous behaviours.
- Showcased versatility by adeptly communicating through various channels including phone, web request, email, and live chat.
Education
Diploma of Professional Counselling -
Vancouver College of Counsellor Training
Vancouver, BC01.2015
Associate of Arts - Psychology
Kwantlen Polytechnic University
Langley, Surrey, Richmond05.2004
Skills
Displays exceptional verbal and written correspondence
Tailors communication strategies, uniquely supporting diverse clientele
Strengthens client relationships, addressing concerns empathetically
Excels as a personable team-player, building strong working relationships Effectively manages tense situations, demonstrating adept conflict resolution skills
Fosters a collaborative environment while excelling at independent work
Recognized as a top performer, exceeding performance metrics
Demonstrates critical thinking, making sound decisions
Persistently meets deadlines with effective time management skills
Microsoft Office Suite: Proficient in Word, Excel, PowerPoint & Outlook
Google Suite: Adept in Google Docs, Sheets, Slides, Drive & Calendar
Odyssey Case Management System
Timeline
Rebooking Administrator
Homewood Health
07.2021 - 07.2024
Emergency Response Team Coordinator
Homewood Health
04.2020 - 06.2021
Owner
Limitless Counselling (In Progress)
09.2018 - 03.2020
Intake Counsellor
Homewood Health
01.2017 - 08.2018
Diploma of Professional Counselling -
Vancouver College of Counsellor Training
Associate of Arts - Psychology
Kwantlen Polytechnic University
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