Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE BAIZ

Burlington,Canada

Summary

Ambitious, driven, and team-oriented licensed realtor with a strong administrative background eager to build on and contribute to team success through high attention to detail and procedures, excellent organizational skills, and a strong work ethic. Client-oriented realtor with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expert in multi-tasking and a self-motivated leader with expertise in expanding network connections.

Overview

5
5
years of professional experience

Work History

Licensed Realtor

Dan Cooper Group, Royal LePage
Oakville
04.2024 - Current
  • Assisted clients in determining their desired home features, budget and location. Identified properties aligning with buyer's requirements, preferences, and budget.
  • Scheduled appointments to optimize clients' use of time.
  • Collected and distributed insights on market trends, local conditions, and property values every week.
  • Navigated the buying and selling process, including mortgage pre-approval, inspections, and closing.
  • Created comparative market analyses to assist sellers in deciding on a competitive listing price, and provide buyers with a fair purchase price
  • Created and executed a marketing plan, including booking photography and choosing multimedia packages that will best complement the product, listing the property on multiple platforms, hosting open houses, designing and creating listing-specific brochures, and staging advice.
  • Strategically managed negotiations to ensure beneficial outcomes for clients.
  • Ensured thorough management of transactions by overseeing inspections, appraisals, and closings.
  • Content creation via Canva, with photographers, and directly on the Instagram platform to publish insightful, engaging, and unique marketing content to build a following across several social media platforms
  • Developed and planned posts for future publication using Loomly.
  • Maintained current and accurate CRM database of prospective customers..
  • Established positive flow of communication with all parties involved to foster seamless property transactions.

PDI Coordinator

Losani Homes
Stoney Creek, Canada
04.2023 - 12.2023
  • Oversaw all administrative duties for pre-delivery inspections and closings for five active sites
  • Drafted schedules for PDI and closing appointments, sent invitations to homeowners, compiled all related paperwork packages, and handled homeowner correspondence.
  • In some instances visited site after hours on emergency basis when homeowners were not able to access their units due to door code or key issues to ensure best possible customer experience
  • Input and uploaded all PDI and closing walkthrough documentation to CRM and provided copies to homeowners
  • Ensured correctness of closing documentation and homeowner sign offs on completed items to action outstanding PDI items by scheduling service with trades or technician
  • Tasked with actioning PDI lists averaging 20+ outstanding items per unit, requiring promptness in following up with trade to schedule service
  • Managed responsible trades for item resolution, aligning schedules to minimize disruptions to homeowners.
  • Occasionally conducted closing appointments to better understand outstanding items and homeowner requests, resulting in positive feedback from homeowners and relaying better information to trades ahead of service appointments resulting in faster completion of PDI lists

Site Administrator

Losani Homes
Stoney Creek, Canada
01.2023 - 04.2023
  • Oversaw daily administrative tasks for three active residential sites in Stoney Creek and Paris, Ontario, working directly with site supervisors to anticipate needs and ensure smooth onsite operations
  • Performed package and document preparation for construction drawings, inspector appointments, and file management of unit change orders.
  • Coordinated monthly site supervisor meetings.
  • Collaborated with construction manager to create meeting agenda and distribute among all attendees.
  • Documented meeting minutes and circulated via email after each session.
  • Kept onsite health and safety documentation organized and accessible.
  • Oversaw the entry of homeowners, appraisers, and trades by managing sign-in procedures and PPE adherence.
  • Scheduled safety meetings with all trades working on site, attended meetings to record attendance and minutes
  • Submitted permits to municipal departments to secure occupancy and complete unit closures. Followed up with municipalities on any outstanding documentation as needed.
  • Coordinated service requests to utility companies, including hydro, gas, and water.
  • Managed site-specific trackers in Excel for various stages such as permits and homeowner contacts. Identified necessary adjustments by monitoring schedule changes.
  • Collaborated with site supervisors to build, organize and update gantt charts for current sites and upcoming sites

Contracts Coordinator

Riverside Millwork Group
Stoney Creek, Canada
07.2021 - 01.2023
  • Managed administrative activities for builder and developer accounts on contract in the Hamilton/Niagara area, 22 total with 17 active accounts, including order processing, investigations into missing material, and credits for returned material
  • Facilitated revisions and procurement of purchase orders, enabling streamlined billing procedures for accounting.
  • Revised and introduced enhanced order procedures after identifying discrepancies. Ensured complete analysis of contracts to discover and account for omitted items, increasing overall revenue.
  • Served as primary contact for scheduling requests, installations, and deliveries after assuming responsibilities from the project manager.
  • Managed front-desk staff, assisted in training new staff and day-to-day operations where necessary, including weekly cash reconciliation.
  • Assisted with training project managers and field service staff on internal processes.
  • Organized and set agenda for weekly operations meetings with purchasers, estimators, and field service staff, presenting directly to senior management and ownership on current schedule, wins/losses, current constraints, and follow-up items.

Marketing Associate

ADI Developments
Burlington, Canada
01.2020 - 07.2021
  • Collaborated with Sales and Marketing Manager and external public relations team to plan and implement sales and marketing campaigns including E-Blasts, blog posts, and Call to Action communications
  • Maximized advertising efforts by identifying appropriate marketing channels and target customers for campaigns, developing engaging content for media relations, corporate communications, social media posts and website copy achieving a 75% opening rate in digital communications leading to a 45% increase in sales
  • Identified shortfalls in standard operations, and training in head and sales office locations, leading to the development and implementation of new standard operations, with supplemental material for sales representatives and administrators
  • Contributed to and participated in bi-weekly presentations to CEO and COO to advise on current regional markets and sales strategies to best meet customer needs and maximize revenue, by tracking key metrics and developing data models and tracking sheets
  • Contributed to the development of future state standard operations and strategy based on corporate vision and principles
  • Provided instruction to finance department on purchase requisitions and orders, goods receipts, and accounts payable inquiries to expedite invoice processing, resulting in on-time payment to vendors
  • Developed rapport with vendors and clients to cultivate loyalty and satisfaction, resulting in successful business partnerships and increased customer retention by 15%
  • Produced and reviewed audit reports for submission to the Chief Financial Officer, advising on errors and recommendations resulting in substantial savings
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions

Education

Bachelor of Arts - Psychology, Abnormal Psychology, Health Sciences

YORK UNIVERSITY
TORONTO, ONTARIO
10.2019

Diploma - Health Sciences, Business Administration, Human Anatomy

DURHAM COLLEGE
OSHAWA, ONTARIO
04.2019

High School Diploma -

BURLINGTON CENTRAL HIGH SCHOOL
BURLINGTON, ONTARIO
01.2014

Skills

  • Detail-Oriented Planner
  • Skilled Interpersonal Communicator
  • Calendar Management
  • Logistics Coordination
  • Prioritization and Time Allocation
  • Networking and prospecting
  • Strategic Problem Resolution
  • Negotiation strategy
  • Sales strategy
  • Market analysis
  • SOP Creation and Implementation
  • Customer Relationship Management
  • Accounts processing
  • Timberscan
  • Google Drive
  • Microsoft Office
  • SharePoint
  • Adobe Creative Suite
  • Trello
  • Monday
  • SalesForce
  • Canva
  • Procreate
  • Loomly

Timeline

Licensed Realtor

Dan Cooper Group, Royal LePage
04.2024 - Current

PDI Coordinator

Losani Homes
04.2023 - 12.2023

Site Administrator

Losani Homes
01.2023 - 04.2023

Contracts Coordinator

Riverside Millwork Group
07.2021 - 01.2023

Marketing Associate

ADI Developments
01.2020 - 07.2021

Bachelor of Arts - Psychology, Abnormal Psychology, Health Sciences

YORK UNIVERSITY

Diploma - Health Sciences, Business Administration, Human Anatomy

DURHAM COLLEGE

High School Diploma -

BURLINGTON CENTRAL HIGH SCHOOL

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