Nicole Andrei Chavez
Winnipeg,MB
Summary
Delivering excellent customer service for two years in casino. Introducing new coworkers to the procedures and offerings of our department and how they maximize they performance. Being adaptable and flexible to the timetable and the tasks I am given. I am dedicated to give them the finest service possible.
Overview
5
5
years of professional experience
Work History
Gaming Marketing Associate
Winford Manila Resort and Casino
06.2021 - 07.2024
- Welcoming and assisting players inside casino and giving their request, wants and needs.
- Providing an excellent quality of customer service.
- Promote rewards and events inside hotel and casino.
- Resolve customer complains and provide solution.
- Data entry of new members
- Taking order of their food and drinks.
Cashier
Classic Savory
05.2019 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
Education
Bachelor of Industrial Technology - Hotel And Restaurant Services Technology
Universidad De Manila
Manila, Philippines07-2022
Certificate - Barista NCII
Technical Educational Skills Development Authority
Manila, Philippines12-2021
Skills
- Time Management
- Client Relationship Management
- Computer Literacy
- Flexible and Adaptable
- Customer service excellence
- Cleaning and sanitizing
- Order Taking
Timeline
Gaming Marketing Associate
Winford Manila Resort and Casino
06.2021 - 07.2024
Cashier
Classic Savory
05.2019 - 10.2019
Bachelor of Industrial Technology - Hotel And Restaurant Services Technology
Universidad De Manila
Certificate - Barista NCII
Technical Educational Skills Development Authority