Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Zareski

Summary

Accomplished Senior Manager at Aritzia, adept in strategic planning and operations management, significantly enhanced team productivity and customer satisfaction. Skilled in talent development and cross-functional collaboration, led teams up to 150, fostering teamwork and leadership. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Senior Manager Concierge

Aritzia
08.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Worked cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Oversaw a satellite centre of Concierge with a team of 60 and 2 managers.
  • Successfully supported and manged Managers to work with their individual teams and provided coaching and development to pursue their careers.
  • Moved to head office to manage a team of 150 with a range of 3-6 managers.

Concierge Manager

Aritzia
11.2021 - 08.2022
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed a team of 50 while ensuring KPIs were met, managed attendance, and provided a positive employee experience.
  • Reported to a Director and work collectively to maintain, and exceed centre goals.

Channel Lead

Aritzia
05.2021 - 11.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company.
  • Coordinated closely with other department leads to address interdepartmental issues affecting client experience outcomes efficiently.
  • Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
  • Partnered with management to support team in upholding KPI's that impacted centre results.

Concierge Advisor

Aritzia
11.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved client concerns with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, and services.
  • Supported boutiques with client needs and resolution course of action.
  • Successfully upheld KPI's that involves sales and services expectations.

Floor Manager

Aritzia
01.2019 - 11.2020
  • Managed team of 20 employees alongside Store Manager and Assistant Store Manager to maintain smooth-running operations of shop floor.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Set sales goals and tracked progress.

Education

Bachelor of Arts -

Wilfred Laurier University
Brantford, ON
06.2013

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Talent Development
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service
  • Sales management

Languages

English

Timeline

Senior Manager Concierge

Aritzia
08.2022 - Current

Concierge Manager

Aritzia
11.2021 - 08.2022

Channel Lead

Aritzia
05.2021 - 11.2021

Concierge Advisor

Aritzia
11.2020 - 05.2021

Floor Manager

Aritzia
01.2019 - 11.2020

Bachelor of Arts -

Wilfred Laurier University

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Nicole Zareski