Hi, I’m
Nicole Winter
London,Ontario
Summary
Experienced administrative professional with a robust background in healthcare and clinic management. Proficient in patient coordination, medical office administration, and financial management, with a proven track record of enhancing operational efficiency and patient satisfaction. Adept at handling high-volume tasks, including scheduling, billing, and data entry, while maintaining meticulous attention to detail. Skilled in fostering positive work cultures, building strong relationships with stakeholders, and implementing effective administrative systems. Committed to delivering exceptional customer service and improving clinic profitability through strategic financial oversight.
Overview
9
years of professional experience
1
Certification
Work History
London Health Sciences Centre
Clerk
04.2024 - Current
Job overview
- Greeting and directing arriving patients
- Admitting patients into the system for appointments
- Verifying and updating patient information in EMR system, including insurance forms
- Scheduling appointments for patients through Power Chart Scheduling
- Calling, answering, and screening telephone calls
- Filing, sorting patients' files accordingly and with attention to detail
- Booking patients for pre-admit appointments with multiple health professionals.
Lifemark Health Corp.
Care Coordinator Manager - Temporary Contract
01.2023 - 04.2024
Job overview
- Provided attentive customer service and resolved complaints effectively, leading to higher patient satisfaction scores, increased retention, and positive word-of-mouth referrals
- Implemented robust financial controls to ensure accurate reporting, reduce errors, and maintain the clinics' financial stability and accounting compliance
- Fostered a shared vision and values to achieve high employee engagement, resulting in a motivated team delivering exceptional patient care
- Developed strong relationships with referral sources, employers, and governing bodies, leading to increased referrals and improved key performance indicators
- Implemented efficient billing procedures and accurate data entry practices, optimizing revenue cycles through reduced errors and timely insurance submissions
- Acted as a dependable support system, adeptly handling administrative tasks and providing clinical support when needed, contributing to overall operational efficiency
- Played an active role in promoting and maintaining a positive work culture, fostering a harmonious and productive environment for all staff members
- Exhibited keen financial management skills by promptly approving invoices and ensuring timely payments, improving cash flow and stability
- Implemented strategies to lower accounts receivable, reduce outstanding balances, and boost revenue collection
- Positively impacted the clinics' financial health and maintained strong relationships with stakeholders and vendors.
CBI Health
Invoicing & Billing Associate - WSIB, OWN
01.2020 - 12.2022
Job overview
- Reconciled complex accounts for 25 clinics across Ontario, improving profitability
- Updated and resolved accounts receivable for WSIB vendor accounts with accurate information
- Created and managed spreadsheets for bookkeeping purposes to maximize productivity.
CBI Health
Lead Administrator
01.2018 - 12.2020
Job overview
- Reduced accumulated AR for various service streams over two years
- Optimized operations, including insurance billing and payroll preparation, and supervised clerical staff to ensure smooth workflow
- Processed invoices from vendors to assist the accounting department
- Onboarded and provided ongoing training on company processes, procedures, and best practices to administrative assistants to increase performance
- Created training materials and distributed them to new administrative employees.
CBI Health
Administrative Assistant
01.2017 - 12.2018
Job overview
- Distributed information to co-workers, answered phones, and performed administrative work
- Boosted patient intake by implementing the use of Google reviews
- Tracked and managed private, WSIB, employer, and auto-client data
- Coordinated and maintained a schedule for multiple practitioners to maximize efficiency.
BioPed Foot Care
Patient Coordinator
01.2016 - 12.2017
Job overview
- Provided excellent customer service while assisting clients with appointment booking
- Assisted clients with paperwork and billed accounts to appropriate insurance.
Education
Medix CollegeBrantford, ON
College diploma in Medical Office Administration
01.2016
Skills
- SharePoint
- General Ledger Accounting
- Office Management
- Payroll
- Account Reconciliation
- Accounts Receivable
- Data entry
- Customer Service
- Organizational skills
- Bank Reconciliation
- Microsoft 365
- Google Suite
- Accounts Payable
Certification
- Excel 2019, Online Certificate
- Intuit Academy - Bookkeeping, Online Certificate
- Intuit QuickBooks - Bookkeeping, Online Certificate
Languages
English
Native or Bilingual
Timeline
Clerk
London Health Sciences Centre
04.2024 - Current
Care Coordinator Manager - Temporary Contract
Lifemark Health Corp.
01.2023 - 04.2024
Invoicing & Billing Associate - WSIB, OWN
CBI Health
01.2020 - 12.2022
Lead Administrator
CBI Health
01.2018 - 12.2020
Administrative Assistant
CBI Health
01.2017 - 12.2018
Patient Coordinator
BioPed Foot Care
01.2016 - 12.2017
Medix College
College diploma in Medical Office Administration
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