NICOLE WILLMORE
Dartmouth,NS
Summary
Efficient, resourceful, and organized individual, with over 7+ years of experience in providing businesses with support in a number of operational areas, aiming to keep them running at optimal levels. Ability to establish core organizational and departmental goals and procedures, pertaining to the needs of the company. A natural leader, with skills demonstrated through effectual management, staff development, and process optimization. Seasoned financial manager with broad experience in budgeting, forecasting, and strategic planning. Skilled in optimizing financial and operational processes and leading teams to exceed corporate goals through innovative strategies and efficient resource allocation. Proven track record of enhancing operational efficiency and financial health within diverse organizations. Demonstrated ability to analyze complex data and recommend actionable solutions that drive growth and profitability.
Overview
8
8
years of professional experience
Work History
Global Billing Manager
Site 20/20 Inc DBA Right Traffic Control
Dartmouth, Nova Scotia
10.2024 - Current
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Coordinated interdepartmental efforts to improve integration between billing and customer service functions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Researched discrepancies between customer records and internal systems.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
- Implemented new billing system software, resulting in an increase in productivity.
- Collaborated with the development department to troubleshoot and resolve billing system issues promptly.
- Coordinated preparation of external audit materials and external financial reporting.
- Reviewed customer contracts for the accuracy of pricing, terms of payment, discounts, and compliance with company standards.
Manager of Billing and Payroll Compliance
Site 20/20 Inc DBA Right Traffic Control
Dartmo, Nova Scotia
01.2024 - 10.2024
- Established a brand-new department dedicated to streamlining and simplifying billing operations during a period of rapid growth.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led a team of five employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Worked with billing staff to assess needs, obstacles, and pain points, to deliver the best possible service.
- Partnered with the development team to redesign in-house dispatching and billing software to align with operational needs.
- Trained new billing and operations staff on dispatch and billing software.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Billing Specialist
Site 20/20 Inc DBA Right Traffic Control
Dartmouth, Nova Scotia
08.2023 - 01.2024
- Managed monthly billing cycles for multiple clients.
- Managed customer accounts, including billing and collections.
- Resolved customer billing inquiries promptly and accurately.
- Reviewed billing documents for accuracy and completeness.
- Created reports to track progress of billing activities.
- Streamlined billing processes through automation initiatives.
- Resolved billing discrepancies through research and analysis.
- Drafted correspondence regarding billing issues or inquiries.
- Handled escalated customer complaints regarding billing matters.
- Managed daily transactions, including sales, purchases, payments, collections.
- Prompted and created new billing practices with sales and executive teams to ensure prompt and accurate billing during a period of rapid growth.
- Lead a team of billing clerks in clearing a years-long billing backlog within one month.
Executive Assistant to Chief Revenue Officer
Site 20/20 Inc
Dartmouth, Canada
10.2022 - 08.2023
- Rapidly assisted the CRO with any personal needs, sensitive professional projects, and appointment booking.
- Scheduled and arranged weekly travel and hotel reservations for meetings, conferences, and seminars for executives, integration, and sales teams.
- Succeeded in cutting day-to-day costs by researching and managing relationships with new suppliers.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Conducted research on various topics as requested by executives or senior management personnel.
Operations Coordinator
Canada Life
St. John's, Canada
02.2019 - 06.2020
- Responsible for coordinating routine office maintenance while aiding FAs, CFPs, and their clients with general business inquiries and tasks.
- I answered and delegated multiple phone calls per day.
- Matched new clients to the ideal CFA or CFP based on income, personality, and business needs.
- Aided in the onboarding process for new hires.
- Spearheaded a newsletter project celebrating employees, and conveying company news to multiple branches.
- Point of contact for head office personnel visiting the financial center.
- Planned and executed triannual educational meetings for 50 or more people.
- Managed, proofread, and dispatched confidential documents.
Accounting Manager
Trimar Accounting Services
Dartmouth, Canada
05.2017 - 08.2018
- Created financial management mechanisms to minimize financial risk to business.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created new payment schedules based on various data, implementing a new, successful payment plan for clients, leading to 75 percent fewer overdue payments from previous years.
- Retrieved order information from Sage 50 and extracted it to new software.
- Processed general journals, accounts receivable, accounts payable, payroll transactions, inventory transactions, and period-end transactions using integrated computerized accounting software.
- Uncovered multiple thousands in missed income through an intense process of extracting, sorting through, and analyzing hundreds of hours of old data.
Education
Diploma - Business Administration, Accounting
Nova Scotia Community College
Dartmouth, NS01.2017
Foundation Year Programme -
University of Kings College
Halifax, NS01.2015
The Strategy of Content Marketing
University of California, Davis
01.2023
Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences
University of New South Wales
01.2022
Skills
- Operational Streamlining
- Organizational Growth
- Acute attention to detail
- Budget Control
- Strategic Planning and Execution
- Conflict Resolution
- Relationship Cultivation
- Performance Evaluation and Development
- Collections experience
- Invoice processing
- Project leadership
- Team building
- Cash flow forecasting
- Training and mentoring
- Workflow planning
References
Available upon request
Volunteer Experience
Bowery Mission, New York City, 2013, Prepared and served 3 meals to 500+ community members daily., Sorted through multiple hundreds of pounds of donated groceries., Set up booths where free grocery items and toys were given to underprivileged families., Cleaned facilities.
Educationandprofessionaldevelopment
- University of California, Davis - Coursera, Currently Enrolled, The Strategy of Content Marketing, Google Data Analytics
- University of New South Wales - Coursera, 2022, Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences
- Nova Scotia Community College, Dartmouth, NS, 2017, Diploma, Business Administration, Accounting
- University of Kings College, Halifax, NS, 2015, Foundation Year Programme
Timeline
Global Billing Manager
Site 20/20 Inc DBA Right Traffic Control
10.2024 - Current
Manager of Billing and Payroll Compliance
Site 20/20 Inc DBA Right Traffic Control
01.2024 - 10.2024
Billing Specialist
Site 20/20 Inc DBA Right Traffic Control
08.2023 - 01.2024
Executive Assistant to Chief Revenue Officer
Site 20/20 Inc
10.2022 - 08.2023
Operations Coordinator
Canada Life
02.2019 - 06.2020
Accounting Manager
Trimar Accounting Services
05.2017 - 08.2018
Diploma - Business Administration, Accounting
Nova Scotia Community College
Foundation Year Programme -
University of Kings College
The Strategy of Content Marketing
University of California, Davis
Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences
University of New South Wales
Similar Profiles
Tanner RicksTanner Ricks
Chromebook Sales Specialist at 20/20 Retail ServicesChromebook Sales Specialist at 20/20 Retail Services
Lesley GuerreroLesley Guerrero
Chiropractic Intern at Thrive 20/20Chiropractic Intern at Thrive 20/20
Oscar CobianOscar Cobian
Plumber at 20/20 Plumbing & Heating IncPlumber at 20/20 Plumbing & Heating Inc