Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Nicole Williams

Toronto,Ontario

Summary

  • My background and core competencies in both Business and Communications has positioned me with dual skillset and experience beneficial in either field.
  • Experienced Public Relations and Event Coordinator, highly organized and detail-oriented and passionate about executing exceptional events that achieve established goals. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors to bring Events and Marketing Campaigns to life.

Overview

25
25
years of professional experience

Work History

Executive Assistant / Marketing Coordinator

Montez Corporation
Toronto, ON M5C 2T6
03.2024 - Current
  • Delivering exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
  • Ensure smooth daily office operations through consistent maintenance of equipment and processes, Troubleshooting issues using critical thinking to break down problems, evaluate solutions and implement best practices.
  • Assist in the planning and marketing of Industry Events, Meetings and Annual Conference ensuring smooth execution and positive outcomes.
  • High-level administrative support to enhance the Executive Team's productivity with superior travel management, expense tracking and schedule coordination using exceptional communication and organizational skills ensuring seamless itineraries that met all requirements and optimizes time.
  • Coordinate internal events for Staff and Executive Team to promote team-building activities within the workplace.
  • Strategic Administrative support managing correspondence and document flow. Updating and refining office processes and procedures that work.
  • Organized and detail-oriented with a strong work ethic and Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Instrumental in maintaining a pristine office environment by coordinating office maintenance and cleaning schedules.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Restocked supplies anitted purchase orders to maintain stock levels.f
  • Balanced Executive Team's availability, customer schedules, and load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Streamlined executive communication by managing scheduling appointments and calendar.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Spearheaded influencer marketing initiatives, fostering valuable partnerships for increased brand awareness.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Wrote and distributed press releases to increase brand visibility.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Devised content strategy to effectively engage target audiences.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Facilitate onboarding for incoming office staff.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Spearheaded event planning efforts, resulting in successful trade shows and conferences that increased company visibility within the industry.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Planned and executed internal and external marketing events.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Created and managed social media campaigns to increase brand engagement.
  • Analyzed competitive landscape to inform positioning strategies for new products or services.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Improved website visibility through development and implementation of SEO strategies.
  • Enhance the Executive Team's productivity by coordinating travel arrangements, accommodation and logistics ensuring seamless itineraries that met all requirements. Managing their calendars, scheduling meetings and appointments to optimize time.

Event Coordinator -Special Event (Freelance)

UOIT- Ontario Tech University
Oshawa, ON
09.2019 - 02.2024
  • Enhanced attendee experience by meticulously planning and executing exceptional event logistics.
  • Collaborated with cross-functional teams. Recruit as required or manage volunteer crews to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and help to boost attendance.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Managed all quadrants of project using Event Flow operational checklists and work backs.
  • Maintained the highest level of trust with open transparency in communication during all pre and post event debriefing.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Enhanced attendee experience by meticulously planning and executing event logistics.

Administrative Assistant

YIT -An Alta Group
Vaughn, ON
01.2021 - 08.2023
  • Managed high-volume multi-line phone calls, answered promptly to avoid on-hold wait times, directing inquiries to appropriate personnel for prompt resolution. Delivered and maintained exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained customer satisfaction with forward-thinking strategies like developing and creating a database to handle customer complaints which enables focus on addressing customer needs and resolving concerns.
  • Coordinating Health and Safety Compliance by ensuring timely completion of ISN Updates monitoring progress and following up with reminders to team members when necessary. Managed confidential information with discretion, ensuring the privacy of sensitive documents.
  • Completed daily entries of Receivables and reconciliation with bank. Investigated and resolved aging unapplied entries on Customer accounts. I attribute my success to working well collaboratively with the Accounting team, being self motivated and my strong sense of personal responsibility not leaving until daily work was completed. I am organized and detail-oriented with a strong work ethic.
  • Sales Coordination of Driver Training involved composing, designing and editing graphics and preparing email correspondence and other department documents including Invoices, Certificates and License cards. Identified critical issues of recurring card printer breakdowns, analyzed information troubleshooting and provided solutions to problems. Used critical thinking to break down problems, evaluate solutions and made recommendations to prevent future down time.
  • Streamlined office operations by implementing efficient filing and organizational systems to enhance Driver Training customer satisfaction so inquiries and issues can be quickly resolved with easy access to well organized information. I continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred. Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Maintained accurate records of visitor logs for security purposes and compliance with company policies. Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.

Office Manager

Music Marketing Inc.
North York, ON
02.2001 - 10.2008
  • Office and Executive Administration Support - Created and maintained detailed administrative processes and streamline Office procedures to drive efficiency and accuracy. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Cross Border Logistics and Brokerage research and development for movement of goods to facilitate expansion into new US market.
  • HR /Payroll Management - Tracking of Employee time sheet, commission for full time and contract labour workers. Updating employee files or submitting time-off requests per company policy guidelines.
  • Inventory Restocking Management -maintaining adequate stock levels by monitoring ETA on Purchase Orders from each supplier
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Accounts Payable and Receivables. Negotiate Supplier Credit Terms with Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained up-to-date knowledge of industry best practices and revolutionary CRM software that drives the growth curve by facilitating quick real time analytics of all departmental transactions. This enables immediate responses to issues that would otherwise be languishing in bottlenecks and lengthy wait times to be resolved with the older systems.

Public Relations Representative

The Ministry Of Tourism And Culture
Kingstown, St. Vincent W.I
01.1987 - 12.1998
  • Member of the Team of Representative as part of The Government's PR and Marketing Delegation to the International Tourism Trade Show in Stuttgart Germany promoting country as a new Eco Tourism destination for travel.
  • Narrator of the Tourism Documentary promoting Island destination travel
  • Voiced several Television and Radio Commercials for Tourism promotional campaign.
  • Skilled at working independently and collaboratively in a team environment providing support and guidance. Proved successful working within tight deadlines and a fast-paced environment.

Show Host, Senior Producer

NBC Radio 705 - WEFM Radio 99.9
Kingstown, St. Vincent W.I.
01.1986 - 12.1997
  • ON AIR Programming restructuring at WEFM-Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism under pressure. Developed engaging content for listeners and guests, including competitions, interviews and phone-ins. Collaborated with producers to plan innovative programming to attract new listeners and retain current ones. Established a loyal listener base through consistent delivery of informative and entertaining content on air.
  • New Marketing and Advertising Campaign - Devised marketing and promotional campaigns to increase ratings and listener base. Developed strong relationships with local businesses, securing sponsorships for radio events and promotions.
  • Wake up Morning Show Personality at WEFM. Produced creative radio segments focused on music, current events and lifestyle topics. Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.

Education

DCS / DEC Honors Radio Broadcast Journalism - Communications

Seneca College
Toronto, ON
12.2011

The Summer Institute of Broadcast Journalism - Communications

Seneca College
Toronto, ON
08.2011

Certificate in Journalism - Communication

Commonwealth Journalists Association - University of The West Indies Cave Hill Campus Barbados

Skills

  • Office Management
  • Office and Executive Administrative Support
  • Business Communications
  • Public Relations
  • Sales, Advertising and Marketing
  • Journalism
  • Health and Safety / ISN Compliance
  • Accounts Payable and Receivable
  • Excellent Writing Skills
  • Event Coordination

Timeline

Executive Assistant / Marketing Coordinator

Montez Corporation
03.2024 - Current

Administrative Assistant

YIT -An Alta Group
01.2021 - 08.2023

Event Coordinator -Special Event (Freelance)

UOIT- Ontario Tech University
09.2019 - 02.2024

Office Manager

Music Marketing Inc.
02.2001 - 10.2008

Public Relations Representative

The Ministry Of Tourism And Culture
01.1987 - 12.1998

Show Host, Senior Producer

NBC Radio 705 - WEFM Radio 99.9
01.1986 - 12.1997

DCS / DEC Honors Radio Broadcast Journalism - Communications

Seneca College

The Summer Institute of Broadcast Journalism - Communications

Seneca College

Certificate in Journalism - Communication

Commonwealth Journalists Association - University of The West Indies Cave Hill Campus Barbados

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Nicole Williams