Nicole Wanjiru

• Checked in patients and updated profiles in the internal system
• Printed pharmaceutical profiles and processed prescription (Rx) entries
• Uploaded and faxed medical and administrative documents
• Created and managed new client profiles in the database
• Read and interpreted UDS (Urine Drug Screens) results; billed and discarded UDS tests appropriately
• Performed deletions and managed multiple patient records
• Maintained inventory and reviewed first aid kit for restocking and compliance
• Followed up on medical referrals and coordinated communication with clinics
• Used QuickBooks and Entryez systems to track clinic fees and process payments
• Supported daily operations by maintaining supply inventory and ensuring efficient office workflow

• Represented the clinic at health fairs, trade shows, and community events, effectively promoting chiropractic services and building brand awareness.
• Engaged with attendees to explain chiropractic care benefits, answer questions, and distribute informational materials.
• Conducted live demonstrations of posture assessments and wellness screenings to attract both traffic and educate potential clients.
• Coordinated booth setup and breakdown, ensuring a professional and organized presentation.
• Managed promotional giveaways and marketing materials to enhance attendee engagement and retention.
• Collected and organized leads by gathering contact information and scheduling appointments for consultations.
• Collaborated with the clinic team to develop and implement event strategies, including social media promotions and follow-up outreach.
• Consistently exceeded lead generation targets, contributing to increased clinic appointments and revenue growth.

• Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring a welcoming and efficient guest experience.
• Prepared and served a variety of handcrafted beverages and food items according to standardized recipes and quality standards.
• Maintained an organized, clean, and well-stocked workspace to comply with company hygiene and safety standards.
• Actively contributed to sales goals by upselling seasonal promotions, loyalty programs, and premium products.
• Collaborated with team members to ensure smooth store operations and timely order fulfillment.
• Demonstrated strong multitasking skills by managing cash handling, inventory tracking, and complex drink orders simultaneously.
• Built lasting relationships with customers by learning preferences and delivering personalized service.

• Designed and executed targeted marketing campaigns to promote Kenyan tourism experiences, including safaris, beach vacations, cultural heritage tours, and adventure activities like mountain climbing and hot air ballooning.
• Collaborated with local and international partners to develop and package bespoke travel itineraries tailored to diverse client preferences and budgets.
• Managed digital marketing strategies, including social media, email campaigns, and website content, resulting in a 27% increase in online engagement and bookings.
• Delivered exceptional customer service by guiding clients through the booking process, providing destination insights, and ensuring seamless travel arrangements.
• Conducted market research to identify trends in eco-tourism and luxury travel, using findings to enhance product offerings and attract high-value clients.
• Represented the agency at trade shows and networking events, building strong relationships with key stakeholders in the tourism industry.
• Achieved 15% increase in sales by upselling premium travel packages, such as exclusive game drives, luxury lodges, and cultural immersion experiences.

Candidate