Nicole Wanjiru
Vancouver,Canada
Summary
Skilled in relationship building, administrative support, and customer service with a proven track record in enhancing client engagement and promoting brand awareness. Experienced in managing records, coordinating events, and driving revenue growth. Eager to leverage strategic marketing and sales expertise to excel as a Travel Consultant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Doc-side medical
02.2025 - Current
- Checked in patients and updated profiles in the internal system
- Printed pharmaceutical profiles and processed prescription (Rx) entries
- Uploaded and faxed medical and administrative documents
- Created and managed new client profiles in the database
- Read and interpreted UDS (Urine Drug Screens) results; billed and discarded UDS tests appropriately
- Performed deletions and managed multiple patient records
- Maintained inventory and reviewed first aid kit for restocking and compliance
- Followed up on medical referrals and coordinated communication with clinics
- Used QuickBooks and Entryez systems to track clinic fees and process payments
- Supported daily operations by maintaining supply inventory and ensuring efficient office workflow
Exhibitor
In Touch Chiropractic Clinic
10.2024 - 01.2025
- Represented the clinic at health fairs, trade shows, and community events, effectively promoting chiropractic services and building brand awareness.
- Engaged with attendees to explain chiropractic care benefits, answer questions, and distribute informational materials.
- Conducted live demonstrations of posture assessments and wellness screenings to attract both traffic and educate potential clients.
- Coordinated booth setup and breakdown, ensuring a professional and organized presentation.
- Managed promotional giveaways and marketing materials to enhance attendee engagement and retention.
- Collected and organized leads by gathering contact information and scheduling appointments for consultations.
- Collaborated with the clinic team to develop and implement event strategies, including social media promotions and follow-up outreach.
- Consistently exceeded lead generation targets, contributing to increased clinic appointments and revenue growth.
Barista
Starbucks
09.2024 - 12.2024
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring a welcoming and efficient guest experience.
- Prepared and served a variety of handcrafted beverages and food items according to standardized recipes and quality standards.
- Maintained an organized, clean, and well-stocked workspace to comply with company hygiene and safety standards.
- Actively contributed to sales goals by upselling seasonal promotions, loyalty programs, and premium products.
- Collaborated with team members to ensure smooth store operations and timely order fulfillment.
- Demonstrated strong multitasking skills by managing cash handling, inventory tracking, and complex drink orders simultaneously.
- Built lasting relationships with customers by learning preferences and delivering personalized service.
Sales and Marketing Assistant
Woodpecker East African Safaris
01.2023 - 08.2024
- Designed and executed targeted marketing campaigns to promote Kenyan tourism experiences, including safaris, beach vacations, cultural heritage tours, and adventure activities like mountain climbing and hot air ballooning.
- Collaborated with local and international partners to develop and package bespoke travel itineraries tailored to diverse client preferences and budgets.
- Managed digital marketing strategies, including social media, email campaigns, and website content, resulting in a 27% increase in online engagement and bookings.
- Delivered exceptional customer service by guiding clients through the booking process, providing destination insights, and ensuring seamless travel arrangements.
- Conducted market research to identify trends in eco-tourism and luxury travel, using findings to enhance product offerings and attract high-value clients.
- Represented the agency at trade shows and networking events, building strong relationships with key stakeholders in the tourism industry.
- Achieved 15% increase in sales by upselling premium travel packages, such as exclusive game drives, luxury lodges, and cultural immersion experiences.
Education
Associate of Arts - Social Work Studies in Social Work Studies
Alexandar College
Vancouver, BC09-2026
Skills
- Strategic marketing
- Customer service
- Digital marketing campaigns
- Relationship building
- Time management
- Organizing and categorizing
- Administrative support
- Sales expertise
- Tailored travel planning
- Market research
- Stakeholder engagement
- Positive attitude
- Verbal communication
- File organization
- Scheduling appointments
- Data entry
- Friendly and outgoing
- Team player
- Order taking
Languages
English
Professional Working
Certification
CPR AND FIRST AID CERTIFICATE
LEADERSHIP DEVELOPMENT PROGRAM
INFORMATION AND COMMUNICATION TECHNOLOGY
Hobbies and Interests
• Organizing and planning small gatherings
• Learning about customer service trends
• Time management and productivity planning
• Reading self-development and leadership books
• Team-based activities
• Trying new recipes and food pairings
• Engaging in cultural or language exchange meetups
Timeline
Office Assistant
Doc-side medical
02.2025 - Current
Exhibitor
In Touch Chiropractic Clinic
10.2024 - 01.2025
Barista
Starbucks
09.2024 - 12.2024
Sales and Marketing Assistant
Woodpecker East African Safaris
01.2023 - 08.2024
Associate of Arts - Social Work Studies in Social Work Studies
Alexandar College
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