Nicole Walters
Clarenville,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Student Intern
NL Health Services
01.2025 - Current
- Hands on training in Records Management processes and procedures
- Maintain accurate and up-to-date medical records using Electronic Health Record (EHR) systems.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Collected, arranged, and input information into database system.
Cashier
Walmart Canada
10.2019 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Administrative Assistant
David Snow Chartered Professional Accountant
04.2018 - 10.2018
- Exerted excellent organizational skills
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in preparation of financial reports.
Field Interviewer
Statistics Canada
12.2015 - 05.2016
- Conducted interviews with participants
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
- Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
- Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis.
- Built strong rapport with interviewees, fostering an environment of trust and open communication.
- Enhanced data accuracy by conducting thorough and detailed field interviews.
- Managed sensitive information with discretion, upholding strict confidentiality protocols at all times.
Receptionist
Johnson Insurance
04.2015 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
Executive Assistant/ Quality Assurance Manager
Burry's Shipyard Inc.
04.2012 - 05.2014
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison with Government Agencies and Certifying Authorities.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Office Administration Clerk
King Group of Companies
04.2011 - 01.2012
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Conducted monthly bank reconciliations.
- Managed account receivables and payables including processing payments.
Student Services Coordinator
Keyin College
10.2006 - 04.2011
- Provided information and coordinated referrals for available programs.
- Served as a liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
- Organized successful orientation events for new students, easing their transition into college life.
- Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
- Established partnerships with community organizations to expand opportunities for experiential learning outside the classroom setting.
- Assisted with recruiting efforts by representing the institution at college fairs and high school visits, showcasing the benefits of enrolling in our programs.
Education
Diploma - Digital Health Administration
Keyin College
St. John's, NL08-2025
Certificate -
Association For Health Care Documentation
Modesto, CA10-2023
Root Cause Analysis Training -
Quality Matters
St. John’s, NL01.2012
Business Administration-Marketing Diploma - Self Directed
College of The North Atlantic
Clarenville, NL06.2006
Graduated Level III - Academic
Queen Elizabeth Regional High School
Foxtrap, NL01.1997
Skills
- Customer Service
- Maintain Typing speed of 50 wpm
- Scheduling and Appointment Coordination
- Data Entry and Accuracy
- Records Management
- Patient Relations
- Medical Office Operations
- EHR Management
- Regulatory Compliance
- Financial Management
- Proficient in Microsoft Word, Excel, Access, Teams and Outlook
- Excellent verbal and written communication skills
Timeline
Student Intern
NL Health Services
01.2025 - Current
Cashier
Walmart Canada
10.2019 - 06.2023
Administrative Assistant
David Snow Chartered Professional Accountant
04.2018 - 10.2018
Field Interviewer
Statistics Canada
12.2015 - 05.2016
Receptionist
Johnson Insurance
04.2015 - 12.2015
Executive Assistant/ Quality Assurance Manager
Burry's Shipyard Inc.
04.2012 - 05.2014
Office Administration Clerk
King Group of Companies
04.2011 - 01.2012
Student Services Coordinator
Keyin College
10.2006 - 04.2011
Root Cause Analysis Training -
Quality Matters
Graduated Level III - Academic
Queen Elizabeth Regional High School
Diploma - Digital Health Administration
Keyin College
Certificate -
Association For Health Care Documentation
Business Administration-Marketing Diploma - Self Directed
College of The North Atlantic
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