Nicole Walls

• Administer employee leave programs, including CFRA, FMLA, Workers’ Compensation, medical leaves, and other statutory leave entitlements while ensuring compliance with federal, state, and district regulations.

• Support employee relations matters by researching concerns, gathering documentation, conducting compliance reviews, and partnering with HR leadership on appropriate resolutions.

• Conduct employment verification reviews and SB848 compliance investigations, coordinating with educational agencies and maintaining confidential employee records.

• Partner with hiring managers and recruitment staff to support onboarding, pre-employment processing, reference verification, credential review, and new hire compliance requirements.

• Maintain employee records and HR transactions within HRIS platforms, including HRS, NEOGOV, Frontline, and Google-based tracking systems.

• Prepare reports, correspondence, compliance documentation, and employee communications for management and executive review.

• Interpret and apply personnel policies, collective bargaining agreements, Education Code requirements, and employment regulations to ensure consistent and compliant HR practices.

• Collaborate with HR leadership to improve processes, enhance employee service delivery, and support department objectives and strategic initiatives.

• Assist managers and administrators with policy interpretation, employment procedures, and regulatory compliance questions.

• Maintain strict confidentiality while handling sensitive employee relations, leave administration, and personnel matters.

• Coordinated administrative tasks to enhance office efficiency and support team operations.
• Conducted regular audits of office supplies inventory, optimizing resource allocation and minimizing waste.
• Maintained professional front desk, handled incoming calls, and delivered exceptional service to every guest.

• Led employee performance management activities, including coaching, goal setting, performance reviews, employee development planning, and accountability discussions.

• Supported employee relations matters by addressing workplace concerns, resolving conflicts, conducting fact-finding discussions, and ensuring compliance with company policies.

• Participated in recruitment and talent acquisition activities, including candidate interviews, hiring recommendations, onboarding, and employee training.

• Utilized workforce metrics, operational reports, and performance data to identify trends, improve productivity, and support business objectives.

• Fostered employee engagement and retention through coaching, recognition programs, career development discussions, and team-building initiatives.

• Provided guidance to supervisors and team members regarding policies, procedures, performance expectations, and workplace concerns.

• Managed daily operations while balancing competing priorities, maintaining regulatory compliance, and delivering high-quality customer service.

• Developed and mentored employees, resulting in improved performance, increased engagement, and stronger succession planning.

• Ensured compliance with company policies, employment practices, and operational standards.

• Supervised daily operations to ensure compliance with banking regulations and policies.
• Mentored and trained staff on cash handling procedures and customer service excellence.
• Coordinated scheduling to optimize team workflow during peak banking hours.
• Implemented process improvements that reduced errors in cash balancing and reconciliations.

• Implemented a feedback system, leading to continuous improvement of guest services based on client input.
• Delivered excellent guest services by answering inquiries from visitors.
• Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
• Collaborated with team members to ensure seamless coordination of event activities and guest services.