NICOLE WADDEN
St. John's,Canada
Summary
Experienced supervisor with a proven track record of training and motivating staff to consistently achieve challenging performance targets. showcasing my ability to inspire and uplift staff through effective team building initiatives. Demonstrating an unwavering positive attitude and dedication to both staff and management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
Compass Group
03.2023 - Current
- Responsible for over 100 employees, to make sure all follow and maintain the highest level of services
- Enhanced training in the field of environmental services
- Responsible for audits, training, team meeting
- Work closely with management to ensure a safe work place environment
- Received comprehensive training in hazardous waste handling, lab safety, and quality control.
Manager
So clean janitorial
06.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Operations Manager
Janitorial
10.2012 - 03.2022
- Responsible for contacting new and existing customers and clients to obtain customer satisfaction and collection on overdue accounts
- Oversee and train new employees on proper cleaning and disinfecting
- Meet with new and existing clients to maintain an above satisfactory relationship
- Responsible for acquiring new clients
- Maintain existing customers
- Payroll, scheduling, team meeting
- Hands on cleaning facilities (health care facilities, dental facilities, office buildings, construction cleaning)
- Extensive training and certified in covid and hazardous cleaning and disinfecting.
Education
Forensic Biohazard Cleaning
Amcron
Houston Texas05.2012
College diploma - Finance
Eastern college
St. John's, NL06.1998
Skills
- Training and Development
- Team Building
- Coaching
- Mentoring
- Orientation for new hires
- Performance Management
- Leadership
- Facility Management
- Safety Compliance
- Health and safety
- Environmental auditing
- Hygiene standards
- Custodial services skills
- Inspecting equipment
- Delegating work assignments
- Troubleshooting
- Time Management
- Safety protocols
- Conflict resolution
- Facilities inspection
- Time management
- Problem-solving abilities
- Team leadership
- Employee training and development
- Timekeeping
- Infection control
Accomplishments
In charge of reopening a new unit in which we received an IPAC score of 100%.
Certification
Asbestos awareness
Whmis
Radiation awareness
Food safety (multiple)
First aid
Biohazard cleaning
Additional Information
With my years of experience in the janitorial field, my knowledge in floor care, projects, cleaning/ disinfecting and my attention to detail has given me the foundation to lead, teach and understand employees.
Throughout my years in management as both a supervisor and manager, I have proven to be an asset.
I am always looking to learn and grow and take on new challenges as they arise.
Timeline
Environmental Services Supervisor
Compass Group
03.2023 - Current
Manager
So clean janitorial
06.2022 - 02.2023
Operations Manager
Janitorial
10.2012 - 03.2022
Forensic Biohazard Cleaning
Amcron
College diploma - Finance
Eastern college
Asbestos awareness
Whmis
Radiation awareness
Food safety (multiple)
First aid
Biohazard cleaning