Nicole Vouriot

- Collected, arranged, and input information into database system including but not limited to balancing and solving imbalances in end of day server reports.

- Implemented new protocols to maximize efficiency and maintain compliance with industry standards.

- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.

- Managed a bi- level restaurant including a 5000 sq ft. patio while averaging at a 12% total labour cost.

- Oversaw hiring, training and development of 60+ employees including front and back of house.

- Introduced a new Point of Sale system, which included setting up and training existing and new employees.

- Coached team members on food safety and sanitation processes, customer service, menu education and up-seeling techniques to drive revenue while follow Manitoba COVID-19 restrictions.

- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.

- Promoted optimal beverage stock by monitoring monthly inventory, including ordering food and beverage items.

- Organized and maintained payroll.

-Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.

- Interviewed, hired and trained employees on bar practices and customer service standards.