Nicole Vohr
Edmonton,AB
Summary
Driven and resourceful administrative professional with Number+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Animus Jewellery Partnership
09.2014 - 04.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Improved document management and accessibility with creation of centralized digital repository.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Promptly responded to tenant complaints and concerns for over Number properties.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Kept work areas clean, safe, and organized.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
- Spearheaded development of content calendar, ensuring consistent and timely publication of marketing materials.
- Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
Office Administrator
Akzonobel Canada Inc.
04.2010 - 04.2013
- Greet Customers at reception desk
- Order materials for the office and warehouse personnel
- Enter employee hours and submit on a weekly basis
- Organize and file all office paperwork (Receiving, Accounts Payable and Receivable, Customer Orders)
- Answer customer calls and shipping enquiries (it is my responsibility to address the caller and assign the appropriate department each call if I am not able to assist the customer myself)
- Issue credits on company operating system (MFG Pro) all returns and billing issues are brought to me to process
- Enter credit card payments for Cash Sales and account payments upon customer request
- Maintain customer credit information (file and maintain up to date credit card information as well as review and forward all credit applications
- Arrange for maintenance and repairs to the office and warehouse
- Assist Sales in contacting customers for payment offer assistance should the customer need any invoicing or statements
- Schedule meetings and arrange travel and hotel accommodation if required
- Schedule Safety Meetings
- Review monthly safety modules with warehouse and office staff
- Assist Order Desk in customer orders
- Track and arrange freight for customers should shipping errors arise
- Train new employees on proper phone etiquette
A&D Administrator
Edmonton Exchanger
08.2009 - 01.2010
- Greeted visitors at front desk
- Responsible for the receiving and filing of Alcohol and Drug test results for contract employees of Edmonton Exchanger
- Distributed results of A&D testing to Safety Supervisors in the field using Microsoft Excel and Outlook
- Ordered supplies for both the office and field
- Responsible for answering phones, taking messages and setting up Safety meetings in boardroom
- Maintained Safety manual for office staff
- Assisted in the scanning of field and safety documents
- Maintained Promotional Items inventory using Microsoft Excel
- Ordered and reviewed new promotional items
Visual Supervisor
HMV West Edmonton Mall
06.2007 - 03.2009
- Responsible for the hiring and training of new staff
- Executing HMV Best Practice standards in operations and marketing
- Dealing with problematic staff through use of HR planning documents
- Worked in receiving returning overstock product to HMV head office
- Main daily responsibilities included customer service while maintaining the safety and security of the store
- Maintained weekly schedules for over 30 full time and part time staff
Assistant Manager
LeGnome West Edmonton Mall
09.2004 - 06.2007
- Responsible for the hiring and training of new staff
- Received and priced daily stock while displaying items around the store
- Assisted in till and cleaning duties to full time and part time staff
- Performed opening and closing tasks including balancing store float and supervising staff while the performed there duties
- Performed customer service on a daily basis while going beyond general product knowledge to bring as much information to the customer as possible
Office Administrator
AAA Triple A Enterprises & Electrical
09.2001 - 01.2003
- Answered phone
- Sent out monthly invoices to suppliers
- Filed weekly P.O's
- Maintained timesheets in accordance to payroll
Education
High School -
Jasper Place High School
08.2005
Skills
- Proficient in Microsoft Office
- Ability to work independently
- Ability to work with others
- Staying organized
- Staying focused
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Property tours and inspections
- Maintenance scheduling
Languages
English
Native or Bilingual
Timeline
Executive Assistant
Animus Jewellery Partnership
09.2014 - 04.2018
Office Administrator
Akzonobel Canada Inc.
04.2010 - 04.2013
A&D Administrator
Edmonton Exchanger
08.2009 - 01.2010
Visual Supervisor
HMV West Edmonton Mall
06.2007 - 03.2009
Assistant Manager
LeGnome West Edmonton Mall
09.2004 - 06.2007
Office Administrator
AAA Triple A Enterprises & Electrical
09.2001 - 01.2003
High School -
Jasper Place High School
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