Summary
Work History
Skills
Languages
Timeline
Generic

Nicole Viau

Blainville

Summary

Adept at managing high-stress situations, I excelled in roles at First Student Transportation, enhancing operational efficiency and customer satisfaction. My expertise in decision-making and customer service, coupled with a knack for data entry, drove significant improvements. Achievements include streamlining payroll processes and optimizing dispatch operations, demonstrating a commitment to excellence and attention to detail.

Work History

Dispatcher

First Student Transportation
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of school routes.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Payroll

First Student
  • Ensured timely payments to employees by efficiently managing payroll schedules and deadlines.
  • Oversaw payroll processing, ensuring accuracy and timely distribution.
  • Processed payroll accurately and punctually, ensuring employee satisfaction and timely payments.

School Bus Driver

First Student
  • Ensured safe and timely transportation of passengers along designated routes.
  • Conducted regular inspections to confirm optimal function of lights, signals, mirrors, brakes, tires, and essential components.

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Prioritizing calls
  • Problem-solving

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Dispatcher

First Student Transportation

Payroll

First Student

School Bus Driver

First Student

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Nicole Viau