Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Vesey

Lompoc

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Starbucks. Proven ability in beverage preparation and cash handling, enhancing team productivity and customer satisfaction. Recognized for resolving issues effectively and training new partners, fostering a collaborative and positive work environment. Committed to delivering quality service in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Shift Supervisor/Barista

Starbucks
09.2023 - 05.2025
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Barista/Barista Trainer

Starbucks
05.2015 - 09.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new partners, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new partners with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Associate of Arts -

Allan Hancock College
Santa Maria, CA
06-2014

Skills

  • Exceptional customer service
  • Friendly and outgoing
  • Beverage preparation
  • Food preparation
  • Cash handling
  • Problem-solving

Timeline

Shift Supervisor/Barista

Starbucks
09.2023 - 05.2025

Barista/Barista Trainer

Starbucks
05.2015 - 09.2023

Associate of Arts -

Allan Hancock College

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Nicole Vesey