Nicole Vautour
Calgary,AB
Summary
Dedicated and reliable administrative professional well-versed in communication. Knowledgeable in medical terminology and customer service. Offering excellent communication and good judgement. Well organized and great at multitasking. Ready to bring many years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Lukes Drug Mart
08.2013 - 08.2015
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Compounded medication
- Assisted pharmacist with entering and filling prescriptions
- Office supply maintenance (ensuring supplies of vials, paper, labels, etc were in stock)
- Specially trained in PacMed (multidose automated packing machine)
- Worked closely with nursing facility of over 100 patients and staff to troubleshoot equipment and software issue
- Floated between three locations as required
- Maintained accounting for nursing home clients and was first contact for family members of residents
Sales Customer Service Specialist
MC Commercial Operations Center (MABE)
07.2008 - 05.2013
- Daily tasks include but are not limited to: call taking, customer service, order entry, problem solving, organization and distribution of workload management, addressing customer inquiries, and resolving customer concerns.
- Answered average of 60-70 calls per day and maintained average wait time of less than 1 minute.
- Cross-trained in ARCs (Accounts Receivable Claims); tasks include but not limited to: invoice corrections, invoice creation, investigative work to resolve claim disputes, data entry, extensive use of Microsoft Excel
- Cross-trained in Service Administration; tasks include but not limited to: data entry, invoice management, account creations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician
Tantramar Pharmacy
04.2005 - 07.2008
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained exceptional attention to detail and patient confidentiality.
Education
Transcription
Learn To Transcribe
Online01.2024
Certificate - Transcription
Udemy
Online12.2022
Associate of Arts -
University of Calgary
Calgary, AB2016
Pharmacy Diploma - Pharmacy Assistant
Oulton College
Moncton, NB07.2005
High School Diploma -
Tantramar Regional High School
Sackville, NB06.2004
Skills
- Exceptional customer service skills
- Typing speed of approx 55 WPM
- Experience with Microsoft applications such as Excel, Word, PowerPoint
- Quick learner, flexible and adaptable to change
- Self motivated and able to multitask, prioritize and effectively manage various tasks
- Efficient and Detail-Oriented
- Customer Data Confidentiality Experience
- High level of attention to detail and accuracy
- Effective active listening skills
Affiliations
MC Commercial “Gold Ticket Award” for identifying and resolving process issues
MC Commercial “Team Spirit Award” for quick adaption and exceptional learning curve in training and working in various other departments in a time of unforeseen high demand
Attendance Award every year at MC Commercial
Languages
English
Native or Bilingual
Timeline
Pharmacy Assistant
Lukes Drug Mart
08.2013 - 08.2015
Sales Customer Service Specialist
MC Commercial Operations Center (MABE)
07.2008 - 05.2013
Pharmacy Technician
Tantramar Pharmacy
04.2005 - 07.2008
Transcription
Learn To Transcribe
Certificate - Transcription
Udemy
Associate of Arts -
University of Calgary
Pharmacy Diploma - Pharmacy Assistant
Oulton College
High School Diploma -
Tantramar Regional High School
Similar Profiles
Maria Gena ViolanMaria Gena Violan
Customer Service/Retail Sales Associate at Lukes Drug MartCustomer Service/Retail Sales Associate at Lukes Drug Mart
Lyndsay HoughtonLyndsay Houghton
Operations Manager at LUKES DRUG MARTOperations Manager at LUKES DRUG MART
John MartinJohn Martin
Security Officer at Drug MartSecurity Officer at Drug Mart
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen