Nicole Vandenbush
Rancho Santa Margarita
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
14
14
years of professional experience
Work History
Marketing Associate
Generations Escrow
02.2025 - Current
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Utilized specialized software to capture and process data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
Retail Associate
Aim
09.2014 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Served as a knowledgeable resource for colleagues seeking advice on various aspects of the printing process.
- Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Trained new team members on proper use of equipment, safety protocols, and best practices in print production.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Inspected machines and performed repairs.
Hostess
Peking Dragon
04.2011 - 02.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Saddleback College
Mission Viejo, CASkills
- Customer assistance
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Product knowledge
- Greeting guests
- Interactive communication skills
- Detail-oriented
- Phone etiquette
Timeline
Marketing Associate
Generations Escrow
02.2025 - Current
Retail Associate
Aim
09.2014 - 02.2025
Hostess
Peking Dragon
04.2011 - 02.2016
Saddleback College
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