NICOLE A. UGALDE

Monitor and analyze delivery performance data to ensure alignment with wholesale targets and national vehicle movement plans.

- Analyze inventory for priority and aged product to provide updated plant delivery plans to 3PL vendors.

- Track and trace vehicle units using ERP systems and external platforms (e.g., CP website), providing real-time status updates.

- Coordinate with 3PL vendors, compound staff, and carriers to confirm and execute efficient delivery schedules.

- Attend operational meetings to review ETAs, exceptions, and delivery plans; update stakeholders on performance and issues.

-Manage logistics planning, including rate sourcing and carrier selection, in alignment with cost and service objectives.

- Collaborate with internal departments (IT, billing, supply chain) and external partners to resolve issues and implement solutions.

- Review and analyze data reports and system databases (e.g., ATLAS) to identify trends, support planning, and enhance performance.

- Evaluate work processes to detect inefficiencies and risks; propose enhancements to improve service quality and reduce costs.

- Provide timely responses to client and vendor inquiries via phone, email, and in-person meetings to support strong relationships.

- Communicate operational concerns and recommendations to management for action and continuous improvement.

Handling shipments for goods being imported into Canada but primarily via Toronto and Montreal and Vancouver.

- Receiving documents from suppliers, customers or carriers.
- Preparing arrival notices, pre-alerts, ocean bills of lading, invoices and any other documents via FORWARDERLOGIC, Microsoft Office Suite, Simply Accounting, or any other computer program.

- Communicating with customers, suppliers, carriers or agents via e-mail, telephone, fax, or in person with little or no supervision.
- Identifying key problems and concerns and bringing them to the attention of the President on a timely basis.
- Collect all monies owing without fail, including issuing correct invoices and ensuring monies are collected prior to goods release.
- Properly recording accounts receivables, payables, revenues and expenses in the accounting system of the company.
- Receiving or causing to be received the original bills of lading which signify cargo ownership.
- Releasing or causing goods to be released to customers.
- Checking on the internet for cargo arrival via various websites such as the carriers or railroads’ websites.
- Schedule delivery with 3PL of imports, managing rates and follow up.

Customer service, safety procedures, briefings
and training related to aviation industry.

Meet supplier requirements, follow up clients activities,
coordinations and schedule of logistics, shipment cargo documents, control and reception of invoices, planning agenda.

CRM System management, follow up clients activities and
database, creation of leads, market research through surveys, income of complaints and requirements.

Bank transactions, deposits, withdrawals, certificate of deposits, telemarketing and customer service, assistance in vaulting.