Nicole Tubbs
San Diego
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Wise Inc.
01.2019 - 06.2025
- Assisted in resolving customer inquiries and complaints, enhancing service quality.
- Learned support tools and systems to streamline customer interactions.
- Adapted quickly to changing customer needs and preferences, improving satisfaction rates.
- Collaborated with team members to address service issues efficiently.
Collections Coordinator
M.L. Zager P.C.
07.2001 - 10.2002
- Coordinated collection efforts to recover overdue accounts while maintaining positive client relationships.
- Implemented streamlined processes for tracking and managing outstanding invoices, enhancing efficiency.
- Led team training sessions on best practices for collections strategies and customer communication techniques.
- Analyzed payment patterns to identify trends, informing strategic adjustments for improved cash flow management.
Accounts Receivable Clerk, Collections Coordinator
Frontier Insurance
10.1997 - 06.2001
- Processed and verified incoming payments, ensuring accuracy and compliance with company policies.
- Reconciled customer accounts, addressing discrepancies to maintain financial integrity.
- Managed collections process, contacting clients regarding overdue invoices and negotiating payment plans.
- Generated detailed financial reports for management, facilitating informed decision-making on receivables status.
Front Desk Receptionist
Villa Roma Resort
08.2000 - 05.2001
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and conference room usage to optimize facility utilization.
- Maintained accurate records of visitor logs and inquiries, enhancing organizational efficiency and security protocols.
- Trained new reception staff on operational procedures, improving team performance and service quality.
Education
Associate of Arts - Early Childhood Special Education
University of Phoenix
Tempe, AZ12-2013
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Conflict resolution techniques
- Exceptional telephone etiquette
- Handling escalations
- Call center management
- Account management
- Positive and constructive feedback
- Product knowledge
- Customer retention
Timeline
Customer Service Manager
Wise Inc.
01.2019 - 06.2025
Collections Coordinator
M.L. Zager P.C.
07.2001 - 10.2002
Front Desk Receptionist
Villa Roma Resort
08.2000 - 05.2001
Accounts Receivable Clerk, Collections Coordinator
Frontier Insurance
10.1997 - 06.2001
Associate of Arts - Early Childhood Special Education
University of Phoenix