Nicole Torres
Redlands,CA
Summary
Organized and customer-focused professional with experience in administrative support, customer service, retail sales, bookkeeping, scheduling, and office operations. Skilled in multitasking, communication, client relations, and managing day-to-day business functions in fast-paced environments. Strong ability to provide excellent customer service, maintain accurate records, and support business operations efficiently.
Overview
18
18
years of professional experience
Work History
Part Owner / Administrative & Operations Support
Alex Cabinets and Carpentry
Redlands, Ca
06.2023 - Current
- Assisted with daily operations for a cabinetry and carpentry business
- Managed bookkeeping, invoices, and expense tracking
- Ordered materials and coordinated pickups and deliveries
- Communicated with customers and contractors
- Maintained organized business records and supply documentation
- Supported scheduling and project coordination
- Dates of Employment
Chief Administrative Officer
Hughes Home Care
San Dimas, Ca
08.2019 - 10.2020
- Managed daily administrative operations for a home care company
- Coordinated employee scheduling and staffing coverage
- Assisted with hiring, onboarding, and employee communication
- Provided customer service and handled client inquiries
- Maintained bookkeeping records, invoices, and administrative files
- Organized confidential employee and client documentation
- Supported office management and daily business operations
- Dates of Employment
Customer Service Representative / Loan Modification Processor
Capital Investment Group
Newport, Ca
06.2011 - 09.2012
- Assisted clients throughout the loan modification process
- Communicated with customers and lenders regarding account updates and documentation
- Gathered and submitted required financial documents to lenders
- Updated client records and maintained accurate electronic files
- Monitored loan modification progress and provided status updates to clients
- Delivered professional customer service while handling confidential information
- Dates of Employment
Cashier / Sales Associate
Party City
Laguna Niguel, Ca
08.2009 - 05.2010
- Provided customer service in a fast-paced retail environment
- Operated cash register and processed customer transactions
- Prepared and fulfilled balloon orders for customers and events
- Restocked merchandise and organized themed aisles
- Completed go-backs and maintained store cleanliness
- Assisted customers with product selection and party supplies
- Dates of Employment
Sales Associate / Customer Service Representative
Metro by T-Mobile
Santa Fe Springs, Ca
06.2008 - 12.2009
- Assisted customers with phone purchases, upgrades, and activations
- Processed bill payments and handled cash/card transactions accurately
- Recommended and sold phone accessories and wireless products
- Provided customer support and resolved account issues
- Maintained a clean and organized retail environment
- Performed opening and closing store duties
- Dates of Employment
Education
High School Diploma -
Whittier High School
Whittier, CA06-2007
Skills
- Customer Service
- Administrative Support
- Office Management
- Bookkeeping & Recordkeeping
- Cash Handling & Payment Processing
- Sales & Upselling
- Microsoft Office & Computer Skills
- Multitasking
- Organization & Attention to Detail
- Communication Skills
- Problem-Solving
Timeline
Part Owner / Administrative & Operations Support
Alex Cabinets and Carpentry
06.2023 - Current
Chief Administrative Officer
Hughes Home Care
08.2019 - 10.2020
Customer Service Representative / Loan Modification Processor
Capital Investment Group
06.2011 - 09.2012
Cashier / Sales Associate
Party City
08.2009 - 05.2010
Sales Associate / Customer Service Representative
Metro by T-Mobile
06.2008 - 12.2009
High School Diploma -
Whittier High School
Additional Information
- Experienced managing multiple responsibilities in both professional and home environments
- Strong interpersonal and organizational skills
- Reliable, adaptable, and quick to learn new systems and procedures