Nicole Tomkinson

Operations

• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Developed and implemented strategies to improve operational processes and organizational efficiency.
• Collaborated with senior leadership to set long-term objectives for the company.
• Recruited, trained, supervised, evaluated and mentored staff members on operations and performance expectations.
• Developed policies and procedures to ensure compliance with corporate standards.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Planned and implemented strategies to grow revenue.
• Maintained budgeting documents for accurate tracking of expenses.

Investor Relations

• Oversee the end to end investor experience
• Analyzed customer feedback data to identify trends with investor service issues.
• Met with stakeholders to address issues and implement solutions.

Human Resources

• Facilitated collaboration between teams by encouraging open communication channels.
• Cultivated and maintained relationships to promote positive work culture.
• Coordinated activities with other departments to expedite work and improve interdepartmental performance.
• Provided leadership and guidance to subordinate managers and staff.
• Recruited, trained, supervised, evaluated and mentored staff members on operations and performance expectations.
• Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
• Developed training/ onboarding programs for new employees as well as existing staff members.
• Negotiated contracts with suppliers.
• Ensured compliance with applicable laws, regulations, industry standards.
• Established operational guidelines and identified opportunities for improvement.
• Worked with management team to develop operational goals aligned with business strategy.
• Oversaw fundraising efforts including private equity investments, debt financing or public offerings.
• Supported efforts to raise capital through debt financing or private equity investments.
• Built relationships with venture capitalists, angel investors, and private equity firms to source new deals.
• Collaborated with legal counsels to ensure compliance with all relevant regulations related to private equity transactions.
• Reviewed legal documents such as partnership agreements, loan agreements and other contracts related to private equity transactions.

• Responsible for the co-ordination of all investor relations and external communication activities in order to provide outstanding service to our stakeholders
• Prepare and maintain marketing documentation including investor presentations, due diligence questionnaires, newsletters and website
• Plan and execute investor events, including international conferences
• Maintain the Client Relationship Management ("CRM") system for the investor pipeline
• Deliver responses to investor enquiries including processing renewals and new lender paperwork.
• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Managed performance reviews, disciplinary actions and salary negotiations.
• Assisted in the development of policies related to human resources management.
• Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
• Monitored attendance records and leave requests for accuracy and completeness.
• Researched methods of improving workplace safety standards by implementing new protocols.
• Drafted job descriptions based on current roles within the organization.
• Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
• Created and updated personnel files by entering information in HRIS.
• Administered employee benefits and led open enrollment process, informing and coaching employees.
• Collaborated with finance team to ensure accuracy of financial reports and documents.
• Developed and maintained relationships with investors and analysts.
• Compiled, analyzed, and monitored financial data to be used in investor presentations.
• Organized investor conferences, road shows, and one-on-one meetings for senior management.
• Monitored customer service standards to ensure high levels of customer satisfaction.
• Resolved escalated customer service issues in a timely manner.
• Collaborated with sales team members on product launches, campaigns and initiatives aimed at increasing customer engagement levels.
• Coordinated cross-functional teams to resolve customer issues in a timely manner.
• Maintained accurate records of all client interactions using CRM software systems.
• Managed client relationships through proactive communication via email, phone calls or face-to-face meetings.
• Created processes for tracking customer complaints, requests or comments in order to improve overall service experience.
• Facilitated resolution of disputes between customers and internal departments in a professional manner.
• Participated in trade shows, seminars or conferences relevant to the industry sector.

• Provide direct Administrative support to the President of St
• Joseph's Lifecare Centre & St Joseph's Villa, CFO, Deputy CFO, Directors, Managers and staff in all areas of the home
• Effectively managed all aspects of the Presidents calendar for multiple sites
• Coordinate the logistical aspects of all meetings, seminars, education sessions, special projects and events
• Taking and transcribing dictation and notes of highly confidential subjects including minutes of staff, Union, Board of Trustee & various committee meetings
• Liaising with Residents & their families, System partners, facility & Foundation board members, community-based organizations, politicians, various departments throughout the home and facility tenants
• Preparation of agendas, board meeting packages, correspondence, various reports, presentations and facility memorandums
• Maintain & update policy & procedures & facility signage in accordance with legislation
• Managed the recruitment process for the facility from start to hire, perform interviews, reference checks, notify candidates of eligibility and coordinate onboarding and orientation for new staff
• Active participant on the Quality, Ethics & Health & Safety Committee and Chair of the social Committee
• Maintain a high level of confidentiality relating to all matters of the organization
• Provide supervision, mentoring and direction to reception staff and administrative students
• Works with minimal supervision on multiple projects and tasks and ensures deadlines are adhered to.

• Work with customers to create handcrafted gift items such as, custom wood items, t-shirts and glassware using the sublimation process
• Worked with clients to source items for Corporate gift baskets
• Draft and design custom images using various software
• Manage the day to day functions of running a business.

• Deliver administrative support to the Vice President, Directors and teams
• Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency
• Plan and schedule all meetings and teleconferences
• Initiated startup of the social committee; recruiting and managing volunteers, planning events, luncheons, team building activities, annual holiday party and fundraisers
• Assist Regional Human Resource personnel in collecting and recording local employee data
• Creates agendas, correspondence, spreadsheets and organizational charts
• Coordinates all travel for Executives and staff, both domestic and International
• Audit all travel ensuring travel guidelines and procedures met
• Management of various accounts such as Rogers and Staples
• Manage, order and stock office supplies within budget guidelines
• Record meeting minutes for weekly Executive meetings
• Assist accounting with AP processes, audit all incoming invoices.

• Delivered administrative support to multiple Directors and back-up support to the Vice President and organization of 110+ employees
• Coordinated executive travel arrangements
• Prepared correspondence, presentations, spreadsheets and business documents
• Planned and scheduled all meetings, teleconferences and venues
• Reconciled expense reports for Directors and submitted for payment (including credit cards, cash expenses, etc.)
• Verified expense reports for accuracy prior to approval
• Managed all timekeeping duties in SAP including overtime, on call and sick time for all Corporate Security staff
• Taking minutes for weekly team meetings
• Coordinated various events for staff including catered lunches, team building activities and holiday parties
• Communicated with external vendors and all levels across the organization.

• Greet visitors and answer incoming phone calls
• Perform clerical duties such as typing, photocopying, faxing and filing
• Responsible for processing invoices and payments
• Responsible for opening and closing
• Creating Excel spreadsheets and performing Data Entry
• Process incoming and outgoing mail.

• Delivered full administrative support to the Manager of the National Laboratory of Environmental Testing
• Managed and maintained electronic and hard copy filing system
• Scheduled all boardroom bookings and set up for meetings
• Audited invoices and packing slips against purchase orders to control the documentation workflow for National Laboratory of Environmental Testing
• Processed requisitions, invoices and packing slips for payment
• Collected, compiled and prepared reports on staff leave requests
• Tracked expenditures by performing data entry duties
• Coordinated all office supply orders
• Taking minutes for monthly management team meetings
• Coordinated and administered regional exam for interview process
• Drafted summaries and graphs via Excel for Quality Assurance team.