Nicole Tolliver
Desert Hot Springs
Summary
Dynamic banking professional with extensive experience at Chase Bank, excelling in cash handling and regulatory compliance. Proven track record in branch auditing and customer service, enhancing operational efficiency and safeguarding assets. Recognized for attention to detail and collaborative problem-solving, consistently delivering exceptional client experiences while training new team members.
Overview
14
14
years of professional experience
Work History
Associate Banker
Chase Bank
Palm Springs
08.2019 - Current
- Opening accounts for new and existing clients and providing the latest banking solutions with financial technology.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments, and cashier's checks.
- Ordered checks, placed stop-payment orders, and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Submitting and approving international and domestic wires.
- Submitting claims on behalf of a client for credit and debit card fraud, while providing ways to protect financial assets.
- Complying with all policies, procedures, and regulatory banking requirements.
- Maintaining appropriate cash levels when working on the teller line.
- Providing a memorable experience for clients. Making them feel valued, welcomed, and understood.
- Assisting in training new hires on the teller line. (BSA, money handling/check fraud.)
- Performing supervisor overrides for myself in addition to new hires as needed.
- Conducting monthly and quarterly branch audits on all entities, including cash boxes, ATMs, vaults, and cash recyclers.
Sr Teller-Lead Teller Operations Specialist
Chase Bank
Palm Springs
11.2011 - 08.2019
- Collaborating with the branch manager and employees to ensure that customer financial transactions are completed accurately and efficiently.
- Conducting monthly knowledge checks with the team to ensure our safety in the branch, protect the branch from losses, and update that complies with the following policies, procedures, and regulatory requirements.
- Meeting guidelines for the completion of CTRs, SARs, and MIPLs.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Vault custodian and ATM custodian: monitored daily cash levels in the vault/ATM and reconciled discrepancies.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Audited teller transactions for accuracy prior to submission for processing.
- Created a yearly audit calendar to ensure the safety of cash levels within the branch.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Education
Associate of Arts - Accounting
University of Phoenix
Online06.2017
High school diploma -
Kennedy High School
Sacramento, CA06.2005
Skills
- Attention to detail
- Cash handling
- Customer service
- Branch entity auditing
- Organizational skills
- Multi-tasking abilities
- Regulatory compliance
- Teller Express proficiency
- Customer assist proficiency
- Collaborative problem-solving
- Complex inquiry resolution
- Due diligence
- Teller support
- Operations
References
References available upon request.
Timeline
Associate Banker
Chase Bank
08.2019 - Current
Sr Teller-Lead Teller Operations Specialist
Chase Bank
11.2011 - 08.2019
Associate of Arts - Accounting
University of Phoenix
High school diploma -
Kennedy High School