Nicole Telfer
Garden Grove
Summary
Dynamic freelance court reporter at Universal Reporters, leveraging fast typing speed and active listening to ensure transcription accuracy. Recognized for optimizing processes and delivering timely results in workers' comp cases. Dependable and punctual, committed to maintaining high standards in every assignment.
Overview
28
28
years of professional experience
Work History
Freelance Court Reporter
Universal Reporters
03.2025 - Current
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Optimized efficiency in transcription processes by mastering various shorthand techniques and employing advanced stenography software.
- Focusing mainly in workers' comp cases remotely
- Administered oaths
- Finished jobs in a timely manner
Food Service Worker
Billy's At The Beach
05.2021 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Bartender
Cruiser's Pizza Bar and Grill
12.2014 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Corporate Trainer
Claim Jumper Restaurant
04.1997 - 03.2012
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Education
Associate of Applied Science - Court Reporting
South Coast College of Court Reporting
Orange, CA03-2017
Skills
- Fast typing speed
- Dependability
- Punctual
- Active listener
- Computer-aided transcription
- Read back verbatim
Timeline
Freelance Court Reporter
Universal Reporters
03.2025 - Current
Food Service Worker
Billy's At The Beach
05.2021 - Current
Bartender
Cruiser's Pizza Bar and Grill
12.2014 - 11.2019
Bartender/Corporate Trainer
Claim Jumper Restaurant
04.1997 - 03.2012
Associate of Applied Science - Court Reporting
South Coast College of Court Reporting
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