Nicole Tate

• Scheduled patient appointments and maintained EMR with high accuracy
• Collected and recorded patient vitals (blood pressure, temperature, pulse, etc.)
• Managed front desk, greeting patients and handling multi-line phones
• Processed referrals, requisitions, and billing with attention to detail
• Supported exam room prep and adhered to infection control protocols
• Demonstrated professionalism and confidentiality in patient interactions

Key Achievement: Completed over 100 practicum hours with zero documentation errors and praise for exceptional patient service.

• Lead and support front-end team operations; delegate tasks and ensure workflow efficiency
• Manage cash handling procedures, end-of-day reconciliation, and prepare daily financial reports
• Train and mentor new team members, fostering a collaborative and accountable environment
• Oversee inventory levels and assist with merchandising and visual presentation
• Deliver attentive and personalized customer service to meet individual needs

• Managed inbound and outbound calls with a focus on professionalism and accuracy
• Scheduled client appointments and maintained follow-up communications
• Organized and maintained physical and digital filing systems