Nicole Tappenden
Stoney Creek,ON
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
17
17
years of professional experience
Work History
Health and Safety Officer
Air Canada, Lester B. Pearson International Airport
01.2021 - Current
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Investigated incidents, determining root causes and implementing corrective actions.
Operations Supervisor
Air Canada, Lester B. Pearson International Airport
03.2015 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Executive Administrative Assistant
Self-employeed
09.2006 - 01.2012
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Education
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, ON01.2018
Skills
- Risk assessment
- Policy implementation
- First aid training
- Critical Thinking
- Information Confidentiality
- Logistics Coordination
- Customer Service
- Documentation and Reporting
- Business Correspondence
- Multitasking Abilities
- Decision Making
- Microsoft Office Proficiency
- Excellent Communication
- Problem Solving
- Business Administration
Languages
English
Native or Bilingual
Timeline
Health and Safety Officer
Air Canada, Lester B. Pearson International Airport
01.2021 - Current
Operations Supervisor
Air Canada, Lester B. Pearson International Airport
03.2015 - Current
Executive Administrative Assistant
Self-employeed
09.2006 - 01.2012
Bachelor of Arts - Psychology
Laurentian University
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