NICOLE SUTTON
Mississauga,Canada
Summary
Committed and knowledgeable professional with extensive experience directing and evaluating staff programs to promote positive employee engagement. Ability to remain focused and make logical and experience-based decisions in complex, challenging situations.
Overview
24
24
years of professional experience
Work History
Education Director
Oxford Learning Centre
09.2020 - Current
- Developed and implemented innovative curriculum strategies to enhance student learning outcomes.
- Led professional development workshops for educators, fostering collaboration and best practices in teaching.
- Analyzed student performance metrics to identify areas for improvement and drive instructional changes.
- Managed educational program operations, ensuring alignment with organizational goals and quality standards.
Owner Operator
TWO MAIDS
08.2016 - 01.2020
- Established a client base of more than 30 clients which include home owners, Real Estate Agents and Business owners. Established best practices and principles to maintain and gain new client base.
- Oversaw client needs beyond cleaning which included cleaning, organizing, Staging for Sale of home, painting, invoicing, quotes and scheduling. Gathered quotes for larger projects, bought materials for larger projects including painting projects, Sod projects and landscape projects.
- Customer Service and Sales Contributions
- Meet with new clients to discuss needs within the home reviewing all aspects of the sale to maximize potential earnings.
- Meet the individual schedule needs of clients and communicate appointment availability to maximize working versus down hours.
- Presentation to Real Estate Agents about working together to Maximize Sale Price or Rental potential of a home.
- Invoicing, Quotes, Book Keeping, Scheduling, Purchasing Supplies, Banking, Marketing
Director Business Development, Human Resource Manager
MAPLE HOME CARE
01.2014 - 01.2015
- Recruitment, Interviewing and Hiring
- Job Posting, description and contracts
- Policies & Procedure Development
- Contract Negotiation
Health & Safety Manager, Contract
MACFAB MANUFACTURING INC.
10.2014 - 10.2015
- Reporting to the Human Resource Manager I was involved in projects relating to ISO Audits, Health and Safety and communicating policy relative to the Employment Standards Act, WHMIS, Safe Handling Policies and Employee Engagement.
- Oversaw benefits, time and attendance, and payroll while supporting the company’s efforts to establish better practices as they relate to inspections, audits and general procedures with an overall goal of developing lean practices during a time of restructuring.
- Selected Contributions
- Interviewing new candidates, orientation and training
- Answered employee inquires relative to benefits and payroll calculations, including overtime hour calculation and policy.
- Sent out Memorandum regarding policies relative to Employment Standards, payroll and benefits.
- Worked with various departments to establish communication practices to minimize duplication and maximize time and employee productivity.
- Payroll, Time and Attendance calculations.
- Health and Safety Management, & Safety Group Representative
Manager of Client Services and Operations
PRO-FINANCIAL ASSET MANAGEMENT
07.2012 - 02.2014
- Direct communication and daily operations for all outside source transactions for over 100 million in assets.
- Met compliance guidelines for all client related activities within the company and supported a variety of projects relative to financial statements, reconciliations.
- Selected contributions
- Answered all client queries related to transactions
- Team Lead in establishing Mission Statement Project
- Office Management
Education Director
OXFORD LEARNING
11.2001 - 07.2012
- Direct planning and operations for a 100-student learning centre to maintain high educational standards, promoting academic advancement and personal growth.
- Oversaw all business aspects of the franchise, recruitment, assessment, dismissal in accordance with employment standards act, strategic planning, project management, client communication in French and English, Leadership, training and employee engagement.
- Selected Contributions
- Achieved 100% compliance with Ontario Child Care Requirements with Community & Social Services/ Board of Education and Ontario Health department.
- Wrote policy manual to meet guidelines for government regulations.
- Provide training on Autism, PDD, ADD, ADHD, the Callsign Acquisition Test (CAT) for speech, and language development.
Education
Human Resources Management, Honours -
Ashton College
Vancouver, BC04-2015
Early Childhood Education Diploma - undefined
Sheridan College
Oakville, Ontario01.1992
French Education - French
Elementary/High School/College
04-1993
Skills
- Strategic Planning
- Health & safety
- Project Management
- Standard & Regulation Compliance
- Employee Engagement
- Recruitment
- Training and Development
- Employee Program Development
- Total Rewards Strategy
- Budget Management
- Recruitment and Dismissal
- Human Rights Legislation
- Customer Service
- Languages include Proficient English and beginner French
- Payroll & Benefits
- Health and Safety
- Policies and Procedures
- Leadership, Training & Team Building
- Employment Standards Act
- Sales
- Educational programming
- Professional ethics
- Team building
- Educational research
- Analytical thinking
- Interpersonal skills
- Relationship building
- Classroom management
- Organizational skills
- Organizational leadership
- Problem-solving abilities
- Teamwork and collaboration
- Student retention
- Student counseling
- Program management
- Teacher training
- Curriculum development
- Curriculum mapping
- Educational leadership
- Accreditation compliance
- Education administration
- Key programmatic workstreams
- Curricular implementation
- Instructor coaching
- Staff supervision
- Leadership training
- Conflict management
- Curriculum planning
- Program planning
- Student needs assessments
- Student relations
Languages
English
Full Professional
French
Limited Working
Timeline
Education Director
Oxford Learning Centre
09.2020 - Current
Owner Operator
TWO MAIDS
08.2016 - 01.2020
Health & Safety Manager, Contract
MACFAB MANUFACTURING INC.
10.2014 - 10.2015
Director Business Development, Human Resource Manager
MAPLE HOME CARE
01.2014 - 01.2015
Manager of Client Services and Operations
PRO-FINANCIAL ASSET MANAGEMENT
07.2012 - 02.2014
Education Director
OXFORD LEARNING
11.2001 - 07.2012
Early Childhood Education Diploma - undefined
Sheridan College
Human Resources Management, Honours -
Ashton College
French Education - French
Elementary/High School/College
Personal Development & Community Involvement
President Board of Directors Peel Condo Corp. #198, started June 2016, 3 yr term, Vice President Board of Directors Halton Condo Corp. #28, 2014, 1 yr term, Served as President of the Oakville Chapter Spelling Bee of Canada in ’05 and ’06., Volunteer March of Dimes & Canadian Cancer Society, Soccer Coach, Stoney Creek Chapter